Experienced Customer Experience Agent – Overnight Shift – arenaflex

Join arenaflex's Remote Team and Be Part of the Future of Ecommerce

Are you a customer-centric individual with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy taking on new challenges? If so, we invite you to join arenaflex's Remote Customer Experience team as a Customer Experience Agent – Overnight Shift. As a key member of our team, you will play a vital role in driving customer satisfaction and loyalty through proactive problem-solving, process improvement, and exceptional communication.

About arenaflex

arenaflex is a leading innovator in the ecommerce space, revolutionizing the way people buy, sell, and discover products. Our platform brings together community, shopping, and entertainment, making us the largest livestream shopping platform in North America and Europe. With a strong commitment to our values, we operate as a remote co-located team, with hubs in the US, UK, Ireland, Poland, and Germany. Our fast-paced environment is perfect for individuals who are eager to learn, grow, and make a meaningful impact.

The Role

As a Customer Experience Agent – Overnight Shift, you will be responsible for delivering exceptional customer experiences through proactive problem-solving, process improvement, and exceptional communication. Your primary focus will be on resolving customer issues related to payments, orders, shipments, and general questions in a timely and high-quality manner. You will also work closely with other departments to troubleshoot, research, and resolve open questions, seeking out opportunities to eliminate repeat contacts and improve the overall customer experience.

Key Responsibilities:

* Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience

• Resolve all customer issues regarding payments, orders, shipments, and general questions with a high quality and in a timely manner
• Become an expert in arenaflex's product, processes, and systems to drive positive outcomes for our users
• Work with other departments to troubleshoot, research, and resolve open questions
• Seek out opportunities to eliminate repeat contacts and improve the overall customer experience

You

We're looking for a hungry individual who is eager to jumpstart their career in a fast-paced environment. You should be willing to take on any role or task, learn new skills, and be a part of building a great company. A customer service mentality with a passion to reach the best possible outcome is essential. Here's what we're hoping to see in your background:

• Open to overnight shift from 10pm - 7:00am PST
• 2+ years of Support experience handling email and/or chat services
• Weekend availability required
• Understanding of Ecommerce and Marketplace operations
• Experience with Customer-facing systems like Zendesk, Kustomer, or Intercom
• Obsession with customers / being customer-first / serving customers
• Proactive problem-solver and process-improver
• Knowledge of Collectibles is a plus
• Bachelor's degree or college experience preferred
• Previous start-up experience is a plus

Team Environment and Culture

As a member of our Remote Customer Experience team, you will be part of a dynamic and collaborative environment that values diversity, inclusivity, and respect. Our team members are passionate about delivering exceptional customer experiences and are committed to making a meaningful impact. We offer a range of benefits and perks to support your well-being, growth, and success, including:

• Flexible Time off Policy and holiday pay for working Company-wide Holidays
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
• Home office setup allowance
• Monthly allowance for cell phone and internet
• Care benefits
• Monthly allowance on both food and wellness
• Annual allowance towards Childcare
• Lifetime benefit for family planning, such as adoption or fertility expenses
• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
• Monthly allowance to dogfood the app
• Parental Leave
• 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

Compensation

For Full-Time (Hourly) US-based applicants, we offer a competitive hourly rate of $24.04/hour to $28.85/hour, plus benefits and equity. The final hourly rate will be based on a number of factors, including level, relevant prior experience, skills, and expertise.

How to Apply

Ready to join our team and be part of the future of ecommerce? Click the link below to apply now and we'll be in touch soon! Apply To This Job

Equal Opportunity Employer

arenaflex is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce. Apply for this job