Overnight Customer Service Representative
Overnight Lost/Stolen Customer Service Representative – Remote Remote Position – Licensed for Residents of Pennsylvania, Ohio, and West Virginia Only Capital Management Services has an exciting opportunity for individuals looking to join our growing Overnight Lost/Stolen Customer Service team. We are seeking dependable and customer-focused candidates interested in a fully remote position supporting a large banking institution. This role is ideal for individuals with experience in customer service, collections, telemarketing, sales, or other customer-facing environments. Candidates looking to break into the remote call center industry are also encouraged to apply. This position requires overnight, weekend, and holiday availability and is not a traditional 9–5 role. Position Responsibilities File Fraud & Dispute Claims Assist customers who suspect fraudulent activity on their account by filing disputes and securing debit cards for customer protection. Deliver Empathetic Customer Service Customers calling about potential fraud are often stressed or concerned. Representatives must maintain professionalism, empathy, and composure throughout every interaction. Work Overnight & Off-Hours Schedules This role operates during nights, weekends, and all holidays. Candidates must be comfortable working non-traditional schedules, including mandatory holiday coverage. Training Schedule Week 1 – Beginning 6/8 Training Hours: 5:00 PM – 9:00 PM Monday: Orientation – Crescent / TAC / HR Tuesday: Orientation – Equipment & Technology Setup Week 2 – Beginning 6/15 Training Hours: 9:00 PM – 2:00 AM Monday: Classroom Training Tuesday: Classroom Training Wednesday: SideJack & Navigation Training Thursday: SideJack & Navigation Training Week 3 – Beginning 6/22 Transition to OJT – All Days 9:00 PM – 2:00 AM Monday: Mock Calls While Navigating Systems Tuesday: Mock Calls While Navigating Systems Wednesday: Warm-Up & First Live Calls with Assistance Thursday: Live Calls with Support from MOD / Agent Trainer
Requirements
High School Diploma or GED required Associate Degree preferred Must be at least 18 years old Background check required Strong communication and customer service skills Ability to problem solve in a fast-paced environment Minimum 3 years of PC or laptop experience required Internet & Equipment Requirements Wired high-speed internet connection required Minimum internet speed: 25 Mbps Download 25 Mbps Upload WiFi is NOT permitted Company equipment provided Phone Requirements Android Smartphone (OS 11 or higher) OR iPhone (iOS 15 or higher) Smartphone with unlimited minutes or landline phone required Schedule Overnight Shift Evening Shift Weekends Required All Holidays Required Compensation $14.00 per hour Expected hours: 20–40 hours per week Bonus pay opportunities available Benefits 401(k) 401(k) Matching Health Insurance Dental Insurance Vision Insurance Paid Time Off Paid Training Work From Home Job Type Full-Time Remote Work Location: Fully Remote Apply To This Job