New Patient Admissions Coordinator
Join Hire Hangar and work with fast-growing global companies while building a long-term, remote career. Job Title New Patient Admissions Coordinator – Medical Practice Location Remote (U.S.-Based) Time Zone US Time Zones (EST–PST) Reports To Admissions Director Role Overview We are looking for a proactive, detail-oriented New Patient Admissions Coordinator to manage the full inbound patient journey — from the first phone call to confirmed intake. This is a fast-paced, communication-heavy role where the ability to quickly assess a caller's needs, navigate uncertainty, and move every conversation toward a clear next step is essential. You are not reading from a script. You are thinking critically, asking the right questions, and ensuring that every patient, family member, or referral partner ends the call with a defined outcome and a clear understanding of what happens next. If you come from a recovery, addiction, or behavioral health background, that experience is a significant advantage in this role.
Key Responsibilities
New Patient Intake & Call Management Handle all inbound calls from prospective patients, family members, and referring providers Conduct structured, focused intake conversations that quickly establish the patient's needs and eligibility Ask precise follow-up questions to gather the clinical, insurance, and logistical information required to move forward End every call with a defined outcome: scheduled, not eligible, or pending additional information — nothing left ambiguous Eligibility & Screening Screen new patients against program or practice criteria to determine fit Identify missing information, documentation gaps, or inconsistencies early and address them directly Communicate eligibility decisions clearly and without ambiguity — set honest expectations from the first interaction Coordination & Documentation Schedule consultations, assessments, and next-step appointments with accuracy and efficiency Enter and maintain complete, accurate patient records in the EHR and intake tracking systems Coordinate with internal clinical and administrative teams to ensure smooth patient transitions Follow up on incomplete referrals, outstanding documentation, or pending decisions without being prompted Patient Experience & Communication Engage patients and families with clarity, warmth, and professionalism — especially in high-stress situations Provide honest, direct information about the practice, services, and what to expect — avoid overpromising Think creatively when patients ask unexpected questions or present non-standard situations Redirect callers who are not a fit to appropriate resources while maintaining a respectful, supportive tone Process & Systems Operate within defined intake workflows and documentation standards Use sound judgment to navigate situations that fall outside established protocols Proactively flag recurring issues, process gaps, or systemic inefficiencies to leadership Bring initiative and ownership to your work — identify what needs to happen and make it happen
Required Qualifications
Prior experience in new patient coordination, medical admissions, intake coordination, or a closely related role Strong critical thinking skills — able to assess situations quickly, problem-solve, and adapt without constant direction Excellent spoken and written English — clear, direct, and professional in all patient-facing communications Experience using EHR or patient management platforms Proven ability to manage high call volumes with accuracy and composure Must have prior remote work experience and be fluent with tools such as Slack, Zoom, Google Workspace, or similar Must have experience working with U.S.-based companies — applications without this background will not be considered
Preferred Qualifications
Background in recovery, addiction treatment, behavioral health, or mental health services — strongly preferred Experience navigating insurance verification, prior authorizations, or benefits coordination Familiarity with clinical terminology and levels of care across behavioral or medical health settings Demonstrated initiative: a track record of identifying problems, owning outcomes, and improving processes without being asked Tools & Technology EHR / patient management system Intake and referral tracking tools Google Workspace Slack, Zoom, and other remote collaboration platforms Please NOTE It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps — the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles. We connect top talent with vetted employers, competitive pay, and real growth opportunities. Apply To This Job