Operations Assistant

ROLE SUMMARY ABOUT THE COMPANY SDG Promotions is a growing promotional products and branded merchandise company that helps organizations create consistent, high-quality brand experiences. The company partners with clients to manage everything from custom merchandise to online stores and ongoing branded programs. With a strong focus on systems, efficiency, and long-term client relationships, SDG Promotions is building scalable processes to support continued growth. The team is lean, collaborative, and focused on delivering reliable results while improving operations through smart tools and automation. ABOUT THE ROLE This role is critical to the company’s growth, serving as the operational engine that allows leadership to focus on sales and expansion. The Operations & Client Success Specialist owns the full post-sale lifecycle, ensuring that every order, vendor interaction, and client update is handled accurately and on time. This is a high-ownership role where you will not only execute workflows, but also improve systems, build processes, and create visibility across the business. In return, you will gain the opportunity to become a key operator in a growing company, directly impacting efficiency, client experience, and revenue scalability. This position is perfect for someone who: ✅ Thinks in systems and looks for better ways to do things, not just complete tasks ✅ Works well in a fast-paced environment where priorities can shift quickly ✅ Takes full ownership and follows through without needing constant direction ✅ Naturally tries to solve problems independently before escalating ✅ Communicates clearly and keeps everyone informed without being asked ✅ Is comfortable using tools, data, and AI to improve workflows and efficiency ✅ Enjoys creating structure, visibility, and momentum across operations ROLE RESPONSIBILITIES Order Management & Fulfillment Own the full post-sale order lifecycle from entry to delivery Enter orders accurately into systems within 1 business day Submit purchase orders and coordinate with vendors Review pricing, attach artwork, and approve standard proofs Track production and ensure timely, accurate delivery Online Store Coordination Manage and coordinate online store builds and updates Maintain visibility on store status through dashboards and tracking Conduct weekly audits to ensure accuracy and performance Resolve issues related to inventory, links, and user access Vendor & Client Communication Act as the primary point of contact for vendors after a sale Provide consistent order updates and send tracking information promptly Ensure no open order goes without communication or visibility Support internal communication by keeping the team aligned on order status Systems, Data & Process Improvement Maintain CRM data accuracy and run regular audits Build and manage dashboards for order tracking, delivery, and performance Identify inefficiencies and implement process improvements Use AI tools to streamline workflows, document SOPs, and increase efficiency Continuously update and improve SOPs as systems evolve Billing & Administrative Support Monitor invoices and follow up on past-due payments Support quoting and presentation preparation when needed Assist with maintaining organized and up-to-date operational records Although the responsibilities outlined above will form the core focus of your role, please note that your hiring manager may assign additional relevant tasks as needed to align with the evolving objectives of your position and the overall goals of our business. ROLE QUALIFICATIONS REQUIRED QUALIFICATIONS 3+ years of experience in operations, client success, or similar roles Strong operational mindset with the ability to improve systems and workflows Hands-on experience using a CRM daily to manage workflows, contacts, order tracking, or operational processes Ability to work in a fast-paced environment with shifting priorities Strong organizational and time management skills Excellent attention to detail and problem-solving ability Clear written and verbal communication skills Comfort making simple edits or updates in Canva or similar tools Comfort using AI tools like ChatGPT or Claude as a resource for troubleshooting, research, process documentation, and workflow improvement Ability to quickly learn unfamiliar systems and tools independently using SOPs, documentation, videos, and available resources Must have own webcam, microphone, and computer (relevant software and subscriptions provided). Excellent English verbal and written language proficiency (C1-C2 in CEFR Scale). Access to a quiet work area at home with reliable internet (100 Mbps or more). PREFERRED ("NICE-TO-HAVE") QUALIFICATIONS Experience in promotional products, print, or e-commerce industries Familiarity with tools like iSuite, eBlox, or SAGE, Zoho Experience managing online merchandise stores Background in process improvement, operations, or systems building Experience creating dashboards or working with data/reporting tools ROLE SPECIFICATIONS Base Salary: Q10,000 base salary. Role type: Full-time. Location: Guatemala (Remote - Work from home). Schedule: Monday to Friday: 8:00 AM - 5:00 PM PST (Subject to Daylight Saving changes) RECRUITING PROCESS Application / Screening: When you apply for this position, we will ask you a short questionnaire to get to know you a little bit better and ask you for some additional inputs to see if you qualify for the position. In addition, we will ask you to complete a short psychometric evaluation and a short English proficiency assessment. The idea is to explore if this is a good fit before moving forward. Skills Assessment: You will be asked to complete a few exercises and/or projects designed to recreate the work tasks that you will be responsible for if you are given the role. This helps us gauge your skill level as well as give you a better idea of the required work. Skills Assessment Interview: This is a 60 min - 90 min conversation where we further test your skills, learn about your previous working experiences, and evaluate culture fit to the role and company. Hiring Manager Final Interview: This is a 30 min - 60 min conversation with the position’s Hiring Manager (and potentially a few company team members) to get to know you better and to set the expectations and vision for the role. The entire process usually takes anywhere between 2-6 weeks to complete, depending on the seniority of the position. CONTACT US If you have any questions or run into any complications while submitting your application, please reach out to: [email protected] +502 5539 4822 Apply To This Job