Credit Controller
Who are we? We are a female-founded scale-up, currently made up of around 100 AltoVitians. Our fully-remote team hails from 26 different countries and collectively speaks 29 languages. Most of the time, it is our differences that are celebrated (whether they are in cultures, personalities, preferences or passions). However, despite those differences, there are a few principal attributes that we share which define an AltoVitian. AltoVitians are tenacious, humble, and thoughtful. Being humble is important because it enables us to keep learning every day, and tenacity is necessary because in a high performing environment as fast-paced as AltoVita, taking it slow is simply not an option! Today is a particularly exciting time to join our team, we closed our Series A financing round in late 2022 and will be starting the Series B rounds in the coming year. This next chapter won’t always be a smooth ride, but it will be filled with innovation, excitement and opportunities, so if you are ready for the challenge (and the fun!) of growing with us, we would love to hear from you. What we do AltoVita is a multi-award winning accommodation platform that enables enterprises to consolidate accommodation programmes through the power of proprietary technology paired with a human centric approach. AltoVita’s unique offering sets us apart in the market, providing a network of 10 million+ verified and vetted properties are all duty of care compliant, backed by a four-tier quality control process; located in over 35,000 cities & 165 countries world-wide. With our award-winning enterprise software and human-centric approach, we deliver smart and sustainable solutions to global talent mobility & business travel managers worldwide. Our Client Development team plays a vital role as trusted advisors and partners to our clients. Embodying our consultative philosophy, this dedicated team proactively shares new market insights, analyzes data, and empowers our clients with the tools and knowledge to make informed decisions, ensuring our clients are always equipped to make the best choices for their corporate housing needs. AltoVita’s technology provides a cloud-based bridge between the highly fragmented property distribution system and multinational Global 2000 companies. A proprietary two-way API integration with a standardised sourcing process reduces the legacy, inefficient 48-to-72-hour bidding process down to a few minutes, saving valuable time and money. Corporate clients love the bespoke user interface seamlessly configured to their mobility policies, and employees enjoy a greater sense of choice and support in their relocation journey. Role Description Daily monitoring of debtor account balances Managing the collection of payments and debts Responding to client queries, account and relationship management Supporting the Customer Success team by negotiating payment terms best suited to local markets Conducting credit checks Providing administrative and reconciliation support to the Billing team Supporting the finance team with setting up KPIs and reducing debtors DSO Ensuring that the whole team adheres to credit and collection procedures Preparing monthly customer statements Focusing on our US region working alongside another Credit Controller Ad-hoc support on cash management and reporting to the Directors
Requirements
Educated to degree level (undergraduate) Strong credit control / collections experience Ability to reconcile complex debtors' accounts with special terms Teamwork and effective internal communication Strong communication style to manage third party relationships Attention to detail + strong excel skills ensuring accuracy Ability to work independently alongside another Credit Controller + Finance Team Self-starter with an agile and hands-on attitude Customer service experience Knowledge of Foreign Exchange Experience of delivering collections to target Ability to prioritise and manage a number of projects and/or work streams simultaneously Experience within the Hospitality industry is a plus Knowledge of Xero is a plus Experience working with US clients is a plus Ways of Working AltoVita is a fully remote team. Although we have regular touch-points throughout the week, organise off-sites in several locations, trust is essential for us to work effectively as a team. Our founders empower us to make decisions autonomously, and in turn expect that we also empower our direct reports. Join our Team AltoVita is the sum of every member of the team. We know that a strong team is a diverse team, and are therefore committed to being an equal opportunity employer, so please bring all of yourself to the interviews and most importantly to our team. Becoming an AltoVitian means you will benefit from: A team that will always put you first Incredible opportunities for growth and career advancement A fully-remote working environment Wellness benefits and a wellness budget, which can be spent on a range of options including gym memberships, home meal delivery services, mindfulness applications, and many more A work-from-home allowance to get your home-office set up A generous vacation package so you can recharge or explore Apply To This Job