Customer Service Leader

Job Description

Summary The Customer Service Leader will serve as the liaison between internal/external organizations and for assigned customers, own the customer relationship and contribute to the overall business strategy.

Job Description

Essential Responsibilities: Serve as the primary customer-facing leader for TVA’s Aero fleet, building trusted relationships and delivering wing-to-wing support across a large installed base of LM products within GE Vernova Gas Power. Lead stakeholder engagement and define the overall customer communications strategy across multiple sites supporting a significant portfolio of New Gas Power LM units. Own the Contract Service Agreement portfolio, account strategy, and commercial performance, with strong accountability for revenue, margin, and cash growth. Provide ongoing technical and business leadership for assigned accounts, including post-commissioning support, I&C handoff to operations, and new unit warranty claim management. Develop and own customer communication plans and lead recurring GE/customer reviews to align on current performance and identify value-adding products and service solutions. Oversee new unit and services warranty administration, including commercial considerations and customer concessions, while balancing customer outcomes with GE Vernova business objectives. Define outage scope and lead clear handoff requirements to the One Field Service team to support seamless planning and execution. Lead outage and non-outage parts planning, including RFQs, customer quotations, order placement, and order management. Drive safe outage planning and execution in full alignment with GE Vernova’s Life Saving Rules and safety expectations. Provide leadership and direction for emergent and forced outage response to restore operations quickly and effectively. Own wing-to-wing outage execution by leading pre-outage, outage milestone, and post-outage reviews to deliver safe, high-quality, on-time outcomes. Manage customer invoicing and credit memo processing with accuracy, timeliness, and strong commercial discipline. Lead cross-functional technical issue resolution, partnering with Product Service Engineering to troubleshoot and resolve emergent issues as needed. Own CSA contract execution and fulfillment of contractual obligations while managing multiple concurrent deliverables across parts, field service, maintenance, overhauls, and repairs. Champion a disciplined cost management culture, proactively identifying and communicating risks and opportunities across warranty, parts, repairs, planning, and outage execution. Apply strong command of contract terms and conditions, including risk and opportunity provisions such as LD/bonus structures, while identifying and converting extra work opportunities. Drive growth across flow service offerings—including parts, OFS, and lease engines—from opportunity identification and proposal development through order entry, demand placement, and sales conversion. Qualifications/Requirements: Bachelor’s degree from an accredited college or university required; or a high school diploma/GED with an additional 8+ years of power generation industry experience; or an associate degree with 5 years of power generation industry experience. Minimum 8–10 years of LM Aeroderivative technical experience within the power generation industry, including demonstrated expertise in contract performance management, outages, and warranty execution. Eligibility Requirements: Willingness and ability to travel approximately 40% as business needs require. This role primarily supports a fleet based throughout Tennessee. Must reside in Tennessee (United States) and relocation package is included. Visa sponsorship and immigration support are not available for this role. Desired Characteristics: Strong situational awareness with the ability to anticipate challenges, identify risks early, and proactively navigate complex customer and business environments. Proven technical experience planning and executing outages within the ITR organization, with a strong focus on operational rigor and execution excellence. Strong project management and quality leadership background, with Black Belt certification preferred. Demonstrated leadership capability supported by strong P&L, financial, and commercial acumen. Demonstrated ability to develop and execute communication strategies that influence executive-level decision-making and outcomes. Leads with a disciplined, analytical, and measured approach to solving problems and developing focused, practical solutions. Strong interpersonal and written/verbal communication skills, including the ability to deliver clear, compelling executive presentations. GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: Yes #LI-Remote - This is a remote position For candidates applying to a U.S. based position, the pay range for this position is between $119,600.00 and $199,400.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. Bonus eligibility: discretionary annual bonus. This posting is expected to remain open for at least seven days after it was posted on May 22, 2026. Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off. GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual. Apply To This Job