Experienced Full Stack Amazon Connect Sales Specialist – Customer Acquisition and Growth

At arenaflex, we're shaping the future of customer experience and innovation. We're on a mission to empower our customers to build and deploy cloud-based call center solutions that drive business success. As an experienced full stack Amazon Connect sales specialist, you'll play a critical role in driving customer adoption and growth of our Connect services. If you're a motivated self-starter with a passion for sales, customer experience, and innovation, we want to hear from you!

About arenaflex

arenaflex is a leading provider of cloud-based call center solutions, empowering businesses to deliver exceptional customer experiences. Our innovative solutions are designed to help businesses streamline their operations, improve customer engagement, and drive revenue growth. As a sales specialist, you'll be part of a dynamic team that's passionate about delivering results and exceeding customer expectations.

A Day in the Life

As an Amazon Connect sales specialist, you'll be responsible for developing, executing, and delivering on new customer adoption of our Connect service. You'll work closely with our CXE Customer Acquisition organization to lead the sales efforts for new customers looking to build their call center experience on AWS technologies. Your day will be filled with:

• Articulating a compelling value proposition for the Amazon Connect Service
• Developing executive relationships with AWS customers and creating strategic value by introducing and evangelizing the Connect service
• Providing subject matter expertise to advance sales opportunities through the sales cycle
• Initiating Immersion Days and POCs with technical account team members to demonstrate the value and capabilities of the AWS cloud to prospective customers
• Researching and identifying new opportunities for AWS to innovate on behalf of our customers
• Collaborating with account team to provide customers with credit programs and assessment recommendations based on their business objectives and solution structure
• Communicating lessons learned, service recommendations, and best practices to Connect leadership and service team members to continuously improve service and program offerings in alignment with customer requirements
• Meeting and exceeding sales goals on a quarterly and annual basis
• Traveling approximately 10-15% to meet with customers and partners

Key Responsibilities

* Develop and execute territory plans to drive customer adoption and growth of our Connect services

• Provide subject matter expertise to advance sales opportunities through the sales cycle
• Collaborate with account team to provide customers with credit programs and assessment recommendations based on their business objectives and solution structure
• Communicate lessons learned, service recommendations, and best practices to Connect leadership and service team members to continuously improve service and program offerings in alignment with customer requirements
• Meet and exceed sales goals on a quarterly and annual basis
• Travel approximately 10-15% to meet with customers and partners

Essential Qualifications

* 3+ years of experience in business development or sales for call center technologies

• Presentation and communication skills with the ability to articulate complex concepts to cross-functional audiences
• Track record of building rapport with C-level stakeholders, and working with customer experience and call center professionals
• Building close relationships, and closing large revenue accounts

Preferred Qualifications

* Ability to develop and execute territory plans

• Experience helping customers develop a strategy for and deploy cloud-based call center solutions
• Innate desire to learn new technology and business solutions and develop compelling value propositions for customers
• Experience working with partners to drive scaling campaigns
• Experience with cloud solutions
• Proficient in Microsoft Office
• MS or MBA

Work Environment and Company Culture

At arenaflex, we value work-life harmony and flexible work arrangements. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. We're committed to ongoing learning and development, with events and experiences that inspire us to never stop embracing our uniqueness.

Compensation and Benefits

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $73,900/year in our lowest geographic market up to $177,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. This position is eligible for variable pay via a sales compensation plan. These plans pay according to achievement level against sales targets and/or business objectives. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

Why Join arenaflex?

* Be part of a dynamic team that's passionate about delivering results and exceeding customer expectations

• Work with a diverse set of customers, opportunities, and markets to drive growth and innovation
• Develop your skills and expertise in sales, customer experience, and innovation
• Enjoy a flexible work environment and work-life harmony
• Be part of a company that values diversity, inclusion, and ongoing learning and development

How to Apply

If you're a motivated self-starter with a passion for sales, customer experience, and innovation, we want to hear from you! Apply now to join our team as an experienced full stack Amazon Connect sales specialist. Apply To This Job

We Encourage You to Apply!

Even if you feel you're not a perfect match, we'd still love to hear from you. We're looking for great people to join our friendly team. Don't be shy – apply now and take the first step towards an exciting career at arenaflex! Apply for this job