Senior Director II, Customer Strategic Insights – Driving Growth and Innovation at arenaflex

Join arenaflex, a leading innovator in the industry, as we embark on an exciting journey to shape the future of customer strategic insights. As a Senior Director II, Customer Strategic Insights, you will lead a high-performing team to define and steward industry, customer/consumer, and competitive insights that accelerate revenue and volume growth, while elevating arenaflex's Foodservice and On-Premise industry leadership.

About arenaflex

arenaflex is a dynamic and forward-thinking organization that thrives on innovation and collaboration. Our mission is to empower our customers with cutting-edge insights and strategic guidance, enabling them to make informed decisions and drive growth. With a strong focus on customer relationships, arenaflex has established itself as a leader in the industry, and we're looking for talented individuals to join our team and help us shape the future.

Key Responsibilities

As a Senior Director II, Customer Strategic Insights, you will be responsible for leading a world-class organization that provides agile thought leadership, strategic utilization of leading-edge analytics resources, and forward-looking insights acumen. Your key responsibilities will include:

• Leading a high-performing team to define and steward industry, customer/consumer, and competitive insights that accelerate revenue and volume growth and enable success for the future (tied to our 2035 vision)
• Actively touching current and future customer relationships for arenaflex, grounded in consumer insights, by providing thought leadership, strategic storytelling, and unlocking new opportunities through insights innovations, best practices, and partnerships
• Setting strategy, prioritizing resources, and deploying talent to ensure development of best-in-class and ground-breaking insights that shape business direction
• Providing people leadership that drives engagement and ensures success of a team of six seasoned FSOP Insights Directors, providing team with vision, coaching, development, and definition on how work is deployed with key stakeholders
• Partnering across FSOP Sales, Marketing, Business Planning, Industry, and CVG (Customer Value & Growth) leadership teams to define top opportunities to address through a robust analytics and testing agenda
• Continuously navigating and surveying the competitive environment to ensure keen awareness of marketplace opportunities and risks, leveraging external marketplace intelligence to inform business planning, enhance customer conversations, and set proactive direction to capture opportunities
• Collaborating across the arenaflex global network to ensure optimal use of resources, knowledge sharing, extraction of applicable learning, and expansion of the insights capabilities of the FSOP organization
• Setting strategic guidance on critical insights and storytelling required to win business renewals and customers (Code 5/10s) that drive growth for the arenaflex system
• Identifying and deploying latest technologies, partnerships, and innovative approaches to ensure fast-paced and agile insights development

Key Focus Areas

* Strategic Thinking and Strategy Development: + Define and set the agenda for critical insights and marketplace intelligence needs of the organization + Partner in the development of annual business plan; drive FSOP strategy and opportunities; ensure plan has a relevant FSOP strategy to win in the marketplace + Drive awareness of, and connectivity to, consumer and marketplace trends to enable thought leadership against the arenaflex Value Bundle

• Relationship Management:

+ Act as a network partner to ensure connectivity with other insights organizations, leading the way for knowledge sharing and application of growth-driving intelligence for FSOP customer partners + Build strong team-oriented relationships with other key internal business units and/or global partners that result in greater opportunities for the FSOP business

• People Leadership & Development:

+ Recruit and retain a high-performance team, and serve as an advocate for future career opportunities and personal growth/development + Set the agenda for training and capability building of the organization to enable deeper thought leadership in our customer relationships

Requirements

* Minimum Required: + 10+ Years in CPG Industry + Senior level experience within the consumer goods/beverages industry + Innovative and collaborative mindset, comfortable with disruption and able to pivot with business changes + People leadership/management – specifically, experience leading leaders of others + Customer experience in the Foodservice or CPG industry or adjacent businesses (i.e., digital, supplier, bottler, etc.) + Demonstrated success in leading geographically dispersed team + Experience across multiple disciplines beyond FSOP management (Human Insights, Revenue Growth Management, etc.)

• Preferred:

+ MBA or other graduate degree

Skills & Attributes Desired

* Strategic thinker with holistic understanding of the consumer / customer landscape and clear application of pulling specific levers to build best-in-class thinking (drive insights to action)

• Advanced analytical capability and critical thinking to probe, assess, and advise on meaningful solutions
• Business planning experience and general management mindset / holistic view of the business
• Risk taking and unafraid to disrupt the status quo, think differently, and drive new ways of working
• Capabilities with customer-specific data sources and data providers, as well as internal tools, dashboards, and data sources
• Drives organizational performance, efficiency, & effectiveness

Travel

* 25-35%

Location

* Virtual (Between East Coast and Central part of the US) with preference for Atlanta Based

Compensation

* Pay Range: $224,100 - $257,600

• Base pay offered may vary depending on geography, job-related knowledge, skills, and experience
• A full range of medical, financial, and/or other benefits, dependent on the position, is offered

Annual Incentive Reference Value Percentage

* 50 Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.

Join arenaflex Today!

Don't hesitate to apply! We value a great attitude and a willingness to learn above all. Submit your application today and be a part of our dynamic team that's shaping the future of customer strategic insights. Apply To This Job Apply for this job