Senior Director, Customer Solutions – Driving Growth and Innovation in arenaflex's North America Operating Unit

At arenaflex, we're on a mission to revolutionize the way we connect with our customers and drive growth in the North America Operating Unit. As a Senior Director, Customer Solutions, you'll play a critical role in leading our team to achieve this vision. This is a full-time remote position that requires a strong and diverse skillset in relevant areas to drive success. We offer a competitive compensation package, with a salary that reflects your value to our organization.

About arenaflex

arenaflex is a leading company in the beverage industry, with a portfolio of iconic and innovative brands that include Coca-Cola, Simply, Fairlife, and Topo Chico. We're committed to delivering exceptional customer experiences and driving growth through strategic partnerships and supply chain excellence. Our diverse customer base ranges from retail and grocery outlets to theme parks, movie theaters, restaurants, and more.

Position Overview

As a Senior Director, Customer Solutions, you'll lead a team that serves as the single point of contact and strategic business partner for our National Retail and Coca-Cola account teams across all routes to consumer Direct Store Delivery (DSD), Warehouse, e-commerce, and Alternate Routes to Market (ARTM). This position requires collaboration with sales teams, key business operations, and independent bottlers to develop and manage execution of joint Customer and arenaflex initiatives that drive revenue growth, improve efficiencies, and enhance customer service and satisfaction.

Key Responsibilities

As a Senior Director, Customer Solutions, your key responsibilities will include:

• Attracting and retaining a diverse and highly engaged team and developing direct reports on both professional and personal levels.
• Working with peers, cross-functional stakeholders, and bottlers to improve supply chain capabilities and performance across multiple routes to market to enable growth, cost-to-serve effectiveness, and customer-centric solutions.
• Developing strategic supply chain partnerships with customers in alignment with Customer and Account team business plans.
• Engaging with bottlers and customers for continuous improvement related to On Shelf Availability.
• Providing leadership on electronic order-to-cash capability (e.g., CAO, EDI, ASN) implementation in partnership with arenaflex Customer Business Solutions (CBS) and other business functions.
• Partnering with customer teams, bottlers, customers, and North America Operating Unit (NAOU) functional support teams to create Customer Satisfaction Improvement Plans and steward service performance and value across all routes to market.
• Serving as a sales team and customer representative on various NAOU transition work streams and major transition work streams.
• Providing strategic direction and guidance to direct reports for performing their objectives, including:

+ Building strategic supply chain partnerships with customers and teams to support Joint Business Plan (JBP) by utilizing The arenaflex Commitment value creation model. + Representing supply chain on joint strategy development sessions and customer calls. + Monitoring, improving, and stewarding service performance to customers. + Identifying areas of opportunity to expand, develop, and implement new capabilities that drive value for customers and the arenaflex System. + Supporting new product/item launches and promotional activities from planning to execution. + Leveraging Lean/Operational Excellence (OE)/Agile methodologies to manage projects.

Education Requirements

* Bachelor's degree or equivalent.

• 10 years of relevant work experience, including people management.
• 5 years of supply chain and/or sales/field operations experience.

Preferred Education and/or Experience

* MBA or equivalent.

• 15+ years of relevant work experience.
• 10+ years of supply chain and/or sales/field operations experience.

Growth Behaviors

As a Senior Director, Customer Solutions, you'll demonstrate the following growth behaviors:

• Growth Mindset: Demonstrates curiosity, welcomes failure as a learning opportunity.
• Smart Risk: Makes bold decisions/recommendations.
• Externally Focused: Understands the upstream and downstream implications of your work, tracks, and shares external trends, best practices, or ideas.
• Performance Driven & Accountable: Has high performance standards, outperforms peers.
• Fast/Agile: Removes barriers to move faster, experiments, and adapts, thrives under pressure and fast pace.
• Empowered: Brings solutions instead of problems, challenges the status quo, has the courage to take an unpopular stance.

Leadership Behaviors

As a Senior Director, Customer Solutions, you'll exhibit the following leadership behaviors:

• Be the Role Model.
• Set the Agenda.
• Help People be Their Best Selves.

What We Can Do For You

At arenaflex, we offer a dynamic and supportive work environment that fosters growth and innovation. As a Senior Director, Customer Solutions, you'll have the opportunity to:

• Work with a diverse and talented team of professionals who share your passion for customer excellence.
• Develop and implement strategic supply chain partnerships that drive revenue growth and improve efficiencies.
• Collaborate with cross-functional stakeholders to create customer-centric solutions that meet the needs of our customers.
• Participate in professional development opportunities that enhance your skills and knowledge.
• Enjoy a competitive compensation package, including a salary that reflects your value to our organization.

Take the Next Step

If you're ready to join a dynamic and innovative team that's committed to customer excellence, apply now for the Senior Director, Customer Solutions position at arenaflex. We look forward to discussing how you can become a vital part of our success story. Apply To This Job Apply for this job