Experienced Full Stack Medical Customer Service Specialist – Remote Healthcare Support

At arenaflex, we're dedicated to revolutionizing the healthcare industry by providing exceptional patient care and support. As a key member of our team, you'll play a vital role in delivering outstanding customer service to our patients, ensuring their needs are met, and their experiences are nothing short of exceptional. If you're passionate about making a difference in people's lives and thrive in a dynamic, fast-paced environment, we invite you to join our team as an Experienced Full Stack Medical Customer Service Specialist.

About arenaflex

arenaflex is a leading healthcare provider, committed to helping people get well and live healthier. With a strong presence in 40 distinct markets across 15 states, we operate 71 acute-care hospitals and over 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, occupational medicine clinics, imaging centers, cancer centers, and ambulatory surgery centers. Our mission is to provide safe, quality healthcare, build enduring relationships with our patients, and deliver value to the people and communities we serve.

Job Summary

As an Experienced Full Stack Medical Customer Service Specialist, you'll be responsible for providing exceptional customer service to our patients, resolving issues in a timely manner, and maintaining a working knowledge of workflow systems. You'll work closely with our supervisor to ensure all calls are answered and handled appropriately, while providing high-quality service to callers within company guidelines. This is a fully remote opportunity, offering the flexibility to work from the comfort of your own home.

Key Responsibilities

* Review and identify issues from calls into the telephony system in a timely manner (50%)

• Maintain a working knowledge of workflow systems to properly assign follow-up dates, department requests, and notate appropriately (10%)
• Ensure all calls within business hours are answered and handled appropriately while providing exceptionally high customer service to callers within company guidelines (10%)
• Perform payment transactions and request payment from accounts reflecting a balance (10%)
• Assist with clerical duties as needed, such as email, facsimile, etc. (10%)
• Requires close supervision and guidance from the supervisor (10%)

Essential Qualifications

* 1+ years of medical revenue cycle experience

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Proficiency in workflow systems and ability to learn new systems quickly
• Excellent problem-solving and analytical skills
• Ability to work independently and as part of a team

Preferred Qualifications

* 2+ years of medical revenue cycle experience

• Experience working in a remote environment
• Knowledge of medical billing and coding principles
• Certification in medical revenue cycle management (e.g., CPC, CMRS)

Skills and Competencies

* Strong customer service skills, with the ability to provide exceptional service to patients

• Excellent communication and interpersonal skills, with the ability to work effectively with patients, colleagues, and supervisors
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong problem-solving and analytical skills, with the ability to identify and resolve issues in a timely manner
• Proficiency in workflow systems and ability to learn new systems quickly
• Ability to work independently and as part of a team

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As an Experienced Full Stack Medical Customer Service Specialist, you'll have access to:

• Comprehensive training and onboarding program
• Ongoing coaching and feedback from supervisors
• Opportunities for professional development and career advancement
• Competitive salary and benefits package, including health insurance, flexible scheduling, 401k, and student loan repayment programs

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced environment, where no two days are ever the same. Our team members enjoy a collaborative and supportive work culture, with a focus on delivering exceptional patient care and support. As a remote employee, you'll have the flexibility to work from the comfort of your own home, while still being part of a close-knit team.

Compensation, Perks, and Benefits

arenaflex offers a competitive salary and benefits package, including:

• Health insurance
• Flexible scheduling
• 401k
• Student loan repayment programs
• Comprehensive training and onboarding program
• Ongoing coaching and feedback from supervisors
• Opportunities for professional development and career advancement

How to Apply

If you're passionate about making a difference in people's lives and thrive in a dynamic, fast-paced environment, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds, and are proud to be an employer of choice for people with disabilities. Apply for this job