Experienced Full Stack Pharmacist – Retail Customer Care and Clinical Consultation

Are you a highly skilled and compassionate pharmacist looking to make a meaningful impact in the lives of patients and customers? Do you thrive in a dynamic and fast-paced environment where no two days are ever the same? Look no further than arenaflex, a leading healthcare company that is revolutionizing the way people experience healthcare. We are seeking an experienced Full Stack Pharmacist to join our Retail Customer Care team, where you will play a critical role in providing exceptional patient care and clinical consultation services to healthcare professionals.

About arenaflex

arenaflex is a forward-thinking healthcare company that is dedicated to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is simple: to bring our heart to every moment of your health. We believe that how we deliver our services is just as important as what we deliver, and we are committed to creating a culture that is centered around empathy, compassion, and excellence. At arenaflex, we are passionate about making a difference in the lives of our patients, customers, and colleagues, and we are seeking like-minded individuals to join our team.

Job Summary

As a Full Stack Pharmacist on our Retail Customer Care team, you will be responsible for providing expert clinical pharmacy services to patients and healthcare professionals. You will communicate with customers over the phone or through other communication channels to address their medication-related concerns and ensure optimal medication therapy management. You will also verify the accuracy and appropriateness of prescription orders, respond to patient inquiries about drug information, and conduct research on insurance processes to assist patients with insurance-related inquiries and resolve issues with medication claims and reimbursement.

Key Responsibilities

* Communicate with customers over the phone or through other communication channels to address their medication-related concerns and ensure optimal medication therapy management

• Verify the accuracy and appropriateness of prescription orders received from customers, ensuring that the prescribed medications align with the patient's health conditions and potential drug interactions
• Respond to patient inquiries about drug information, such as medication dosages, storage requirements, and potential drug interactions
• Conduct research on insurance processes to assist patients with insurance-related inquiries and resolve issues with medication claims and reimbursement
• Design a comprehensive customer care system for the pharmacy network to facilitate record-keeping of patient profiles and medication histories
• Develop a collaborative care network with physicians, nurses, and healthcare providers to ensure seamless patient care, ultimately leading to a more positive patient experience
• Establish customer care service protocols to emphasize the importance of exceptional customer service by addressing medication-related concerns
• Help establish and implement the pharmacy's medication safety plan to monitor for potential medication errors, adverse drug reactions, and contraindications
• Integrate reminder systems, medication synchronization, and counseling into customer care practices to ensure quality customer service

Essential Qualifications

* 5+ years' pharmacy work experience

• Registered Pharmacist (RPh) licensure required in state of residence
• Ability to obtain Pharmacist license in State of Rhode Island within 90 days of hire
• Advanced problem-solving and decision-making skills
• Advanced knowledge of medical terminology
• Advanced collaboration and teamwork skills
• Advanced growth mindset skills (agility and developing yourself and others)
• Advanced skills in execution and delivery (planning, delivering, and supporting)
• Ability to consider the relative costs and benefits of potential actions to choose the most appropriate option
• Advanced digital literacy skills

Preferred Qualifications

* Call center experience

• Education: BS in Pharmacy or PharmD

What We Offer

* Competitive salary: $34.76 - $91.49 per hour

• Bonus, commission, or short-term incentive program
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement savings plan
• Employee Stock Purchase Plan
• Fully-paid term life insurance plan
• Short-term and long-term disability benefits
• Well-being programs, education assistance, and free development courses
• CVS store discount and discount programs with participating partners
• Paid Time Off (PTO) or vacation pay
• Paid holidays throughout the calendar year
• Number of paid holidays, sick time, and other time off provided consistent with relevant state law and company policies

Work Environment and Culture

* Remote work environment with state-of-the-art and comfortable workspace

• Collaborative and dynamic team culture
• Opportunities for professional growth and development
• Recognition programs and rewards for outstanding performance
• Commitment to sustainability and social responsibility

How to Apply

If you are a motivated and compassionate pharmacist who is passionate about delivering exceptional patient care and clinical consultation services, we encourage you to apply for this exciting opportunity. Please click on the link below to submit your application. Apply To This Job

Simple Application Process

Ready to join us? The first step is easy. Click apply now and we'll be in touch soon!

Equal Employment Opportunity

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we are proud to be a Top Workplace in the area. Apply for this job