Experienced Online Community Manager and Customer Support Specialist – US Based

Are you a customer service enthusiast with a passion for delivering exceptional online experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join arenaflex, a global leader in Customer Service and Community Management, as an Online Community Manager and Customer Support Specialist.

About arenaflex

arenaflex is a vibrant and innovative company that's revolutionizing the way businesses interact with their customers. With a decade of experience and a reputation for excellence, we've established ourselves as a trusted partner for some of the world's biggest brands, charities, and government departments. Our mission is to transform traditional contact centers into cloud-based community-led initiatives, empowering businesses to deliver human customer support that's available 24/7, 365 days a year.

The Role

As an Online Community Manager and Customer Support Specialist, you'll be the face of arenaflex, providing exceptional support to our clients' customers. You'll be working with a global haircut brand, responding to online customer queries, and managing social media conversations. Your primary goal will be to deliver outstanding customer experiences, ensuring that every interaction is positive, timely, and personalized.

Key Responsibilities

* Managing and responding to online customer service queries and inbound social media messages from our client accounts on a daily basis

• Effectively responding to all customer support and community management tickets
• Pro-actively escalating and spotting potential PR threats, and following support briefs
• Collaborating with our team to resolve complex customer issues and improve overall customer satisfaction
• Utilizing Zendesk, Gorgias, and Freshdesk to manage customer interactions and provide timely responses
• Providing exceptional written and verbal communication skills to ensure seamless customer experiences

Essential Qualifications

* 1 year of experience in online customer support and community management

• Excellent written and verbal communication skills
• Previous experience with phone support and copywriting/proofreading
• Superb time management and high accuracy/attention to detail
• Ability to respond to customers in a timely manner and use collaboration tools like Slack, Google Suite, and Microsoft Teams
• Passion for delivering excellent customer service and a commitment to continuous learning and improvement

Preferred Qualifications

* Experience with Zendesk, Gorgias, and Freshdesk

• Previous experience in a similar role or industry
• Familiarity with cloud-based community management platforms and tools
• Strong analytical and problem-solving skills

What's On Offer

* Competitive hourly rate: $14.00

• Fully remote working with flexible hours (16-28 hours per week)
• Opportunity to work with a global leader in customer service and community management
• Collaborative and dynamic work environment with a passionate team
• Continuous learning and development opportunities to enhance your skills and career growth

Work Environment and Culture

arenaflex is a remote-friendly company that values flexibility, autonomy, and work-life balance. Our team is passionate about delivering exceptional customer experiences and is committed to continuous learning and improvement. We believe in fostering a culture of open communication, collaboration, and mutual respect, where every team member feels valued and empowered to succeed.

Application Process

Ready to join our team? Click the "Apply Now" button to submit your application. We'll review your qualifications and experience, and if selected, we'll be in touch soon to discuss the next steps.

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Why arenaflex?

At arenaflex, we're dedicated to delivering exceptional customer experiences that drive business growth and customer loyalty. We're passionate about innovation, continuous learning, and community building. Join our team and be part of a dynamic, fast-paced environment where you'll have the opportunity to grow, learn, and thrive.

Equal Opportunities Employer

arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and diverse work environment where every team member feels valued, respected, and empowered to succeed.

Disclaimer

arenaflex is not responsible for any errors or inaccuracies in the job posting. The company reserves the right to modify or cancel the job posting at any time. Apply for this job