Experienced Customer Support Specialist - Night Shift – Delivering Exceptional Healthcare Workforce Management Solutions

As a Customer Support Specialist at arenaflex, you will play a vital role in providing an exceptional support experience for our customers by delivering our industry-leading best practices. You will work closely with members from across the greater Customer Experience organization to provide creative solutions to support requests and project-based assignments involving our unified software platform, aligning to our unified targeted business outcome. You will provide night shift coverage as part of the support team, ensuring that our customers receive timely and accurate support, even outside of regular business hours.

How You'll Make An Impact

As a Customer Support Specialist, you will have the opportunity to make a significant impact on our customers' experience and satisfaction. Your responsibilities will include:

• Maintaining a professional and positive attitude in all customer and company interactions, both internal and external
• Collaborating with members of the CX organization, when necessary, to complete project-based assignments within defined time frames and/or meeting identified deadlines
• Setting and managing appropriate customer expectations around resolution and response times, adhering to established service-level agreements (SLAs)
• Delivering high customer satisfaction and low customer effort by providing solutions to issues in a timely fashion, escalating to senior team members as necessary
• Holding a high degree of functional knowledge of arenaflex solutions
• Ensuring timely and accurate tracking of time, cases, projects, contacts, and accounts within designated systems, following arenaflex best practices

Who You Are

To succeed in this role, you will need to possess the following skills and qualities:

• Excellent case management and time management skills
• Strong written and verbal communication skills
• Detail-oriented - ability to complete assignments and maintain communication with a high degree of accuracy and timeliness

Experience You Bring

We are looking for candidates with the following experience and qualifications:

• High School Diploma / GED required; Associates / Bachelors Degree preferred, or equivalent industry experience in customer service or tech support
• Ability to follow protocols and policies as defined by arenaflex and CX Leadership

Not Required, But Nice To Have

While not required, the following skills and experience would be beneficial:

• Computer programming skills or previous technical support experience

Applicants Must Be Currently Authorized to Work in the United States

We are unable to sponsor or take over sponsorship of an employment visa at this time. Applicants must be currently authorized to work in the United States on a full-time basis.

Who We Are

arenaflex is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboard, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 600 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.

At arenaflex, We Value Our Employees and Their Contributions

We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry. We offer a comprehensive total rewards package to support our employees and their family's day-to-day needs, well-being, and major life events.

What's In It For You

We offer a range of benefits and perks, including:

• Fully company-paid options for medical (both in-person and virtual), dental, and vision insurance
• Flexible paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance
• Paid parental leave for birth, adoption, or permanent placement
• 401(k) with company match
• Options to work at one of our two offices in a hybrid-working model or remotely from home, depending on the position
• Annual Costco membership, cell phone stipend, commuter benefits, in-office perks, and more

arenaflex Delivers Technology Solutions to Improve How Healthcare is Delivered and Increase Access We can only succeed by bringing together diverse minds, thoughts, ideas, and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion, equity for all.

arenaflex is an Equal Employment Opportunity Employer

We make all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability, or genetic information, military status, status as a disabled or protected veteran, or any other protected status under applicable law.

If You Require Accommodations or Assistance

If you require accommodations or assistance to complete the online application process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in your email. We will respond to your email promptly.

Seize This Opportunity to Make a Significant Impact

Apply now and take the first step towards a rewarding new role. Apply for this job