Experienced Customer Support Representative – Intuit TurboTax Remote Opportunity at arenaflex
Are you a customer-centric individual with a passion for technology and a knack for problem-solving? Do you enjoy working in a dynamic environment where no two days are the same? If so, we invite you to join arenaflex as an Experienced Customer Support Representative for our Intuit TurboTax program. As a remote contractor, you will have the flexibility to create your own schedule and work from the comfort of your own home.
About arenaflex
arenaflex is a leading customer experience business process outsourcing company that has been providing work-from-home opportunities to independent contractors across the United States and Canada since 1996. We pride ourselves on creating a supportive environment that allows our contractors to thrive and deliver exceptional customer service. As an arenaflex contractor, you will have access to various contracts, including our Intuit TurboTax program, which offers a unique opportunity to work with a leading tax software provider.
Why Join the arenaflex Team?
There are many perks to contracting with arenaflex:
- Work from home: Say goodbye to commuting hassles and hello to the convenience of working from home.
- Flexibility: Schedule your own hours and enjoy the freedom of creating a schedule that works best for you.
- Gain experience in different industries: Expand your skillset and broaden your horizons while providing exceptional customer service.
- Supportive environment: We're there to help so you can focus your efforts on bringing top-notch service to the customers we serve.
Job Overview
As an Experienced Customer Support Representative for our Intuit TurboTax program, you will provide customer support via phone, chat, and/or video chat. Your interactions will focus on software navigation and locating previous tax returns and amendments. You will provide an empathetic approach to customer interactions, leveraging critical thinking and multi-tasking capabilities and escalating when necessary.
Schedule
* Seasonal contract: This contract runs through April 15th, 2024.
- Flexible schedule opportunities: You create your own schedule!
- Available hours: Schedule available hours between 7 am and 11 pm CST, Monday - Sunday.
- Weekday and weekend options: Yes, we offer both weekday and weekend options.
Compensation
* Earn up to $19 per hour: You can earn up to $19 per hour, with contractors on this program who meet or exceed key metrics earning on average the equivalent of $16-$19/hour during peak times and $15.60-$17.50/hour during non-peak times.
- Peak rates apply January - April: Peak rates apply during the peak tax season, from January to April.
Required Skills
* Sincere desire to assist the customer: You must have a genuine desire to help customers and provide exceptional service.
- Tech savvy and avid computer user: You should be comfortable using technology and have a strong understanding of computer systems.
- Ability to multi-task and navigate multiple systems: You must be able to handle multiple tasks and navigate multiple systems simultaneously.
- Communicate with a friendly tone and professional demeanor: You should be able to communicate with customers in a friendly, yet professional tone.
Technology & Equipment Requirements
* Personal computer: You must have a personal computer (no tablet).
- Broadband internet connection: You should have a broadband internet connection, with a minimum speed of 10 MBPS.
- Wired internet connection: You must have a wired internet connection (no wi-fi or mobile internet).
- Windows 10 or Windows 11 operating system: You should have a Windows 10 or Windows 11 operating system.
- Valid antivirus software: You must have valid antivirus software installed, running, and up to date.
- USB headset with microphone: You should have a USB headset with microphone.
- Webcam: A webcam will be loaned to each contractor to be used for the duration of the contract.
Work Environment Requirements
* Quiet, uninterrupted space: You must have a quiet, uninterrupted space to work.
- Organized desk area: You should have an organized desk area.
- Professional appearance: If you will be on camera, you should maintain a professional appearance.
Important Information
* About our application process: When you are ready to apply, click "Apply Now" and complete your profile. You will then be prompted to complete an online assessment, which takes about 30 minutes to complete. If you are among the qualified candidates, you will receive an invitation via email within 24 hours to login to our online portal to complete a technology scan and complete the application for the contract opportunity.
- We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington: Contractors must reside in and work from the United States (except CA, NY, PA, WA) on this client program.
- Contractual Relationship: The relationship between you and arenaflex is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. arenaflex will not be responsible for withholding taxes on your earnings while contracted with arenaflex.
Join Our Team!
This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today. Apply for this job