Market Lead and Client Success Manager
Own Payer Partnerships and Drive Measurable Growth Meet Mae Mae is a venture-backed digital health company focused on improving outcomes for mothers, babies, and families. We combine digital care with culturally competent, community-based support to close gaps in access and improve both physical and emotional well-being. Our model centers on continuous engagement, early risk identification, and community-led care. We partner with healthcare payers to address maternal health disparities, deliver measurable outcomes, and reduce care costs. Learn more at www.meetmae.com and on Instagram at @maehealthinc. If you care deeply about maternal health equity and want your work to directly impact families, this role is for you. The Role Mae is hiring a Market Lead and Client Success Manager to own and grow relationships with health plans. This is a high-ownership role responsible for managing payer performance, driving renewals, and expanding partnerships. You will work across teams to ensure our programs deliver measurable value to our partners. You will report to the VP of Payer Partnerships / Growth. What This Role Is (and Is Not)
- This is a payer-facing, revenue-accountable role
- You will own renewals, performance, and account growth
- This is not a program coordination or care delivery role
- You must be comfortable translating outcomes into business impact
What You’ll Own Payer Relationship Management
- Own relationships with health plans (primarily Medicaid MCOs)
- Serve as the primary point of contact for payer partners
- Build trust with stakeholders and maintain strong engagement
Revenue & Growth
- Own renewals, contract performance, and account expansion
- Identify opportunities to increase value and revenue across accounts
- Proactively manage risks that could impact retention
Performance & Execution
- Track and manage payer performance across key metrics
- Translate data into insights and actionable recommendations
- Ensure programs deliver measurable outcomes aligned to contracts
Cross-Functional Leadership
- Partner with product, operations, and clinical teams to improve performance
- Identify gaps in workflows and build scalable solutions
- Drive alignment across internal teams to support payer success
What Success Looks Like This role is accountable for both relationship strength and business outcomes.
- Strong payer relationships with consistent engagement and trust
- High renewal rates and expansion of existing accounts
- Clear articulation of ROI and value to payer partners
- Measurable improvements in program performance and outcomes
- Proactive identification and resolution of risks
Experience We're Looking For
- Direct experience working with health plans (primarily Medicaid MCOs)
- Experience managing payer relationships, accounts, or partnerships
- Ownership of renewals, revenue targets, or account growth
- Strong understanding of healthcare programs, population health, or value-based care
- Experience working cross-functionally with operations, product, or clinical teams
- Experience presenting to senior stakeholders (Director level and above)
What Makes Someone Successful at Mae You are:
- A systems-thinker who connects relationships, data, and outcomes
- Comfortable being accountable for revenue and performance, not just activity
- Able to balance mission-driven work with business results
- Highly organized and able to manage multiple accounts simultaneously
- Comfortable operating in startup environments with ambiguity
- A strong communicator who can influence across all levels
Preferred
- Experience in maternal health, women's health, or digital health
- Experience working in a startup or high-growth environment
- Familiarity with Medicaid regulations, waivers, or state programs
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