Experienced Customer Support Specialist – Contract Management and Customer Service
At arenaflex, we're dedicated to empowering our customers to achieve their goals through innovative technology, expertise, and smart solutions. As a leading company in the industry, we're committed to driving diversity and inclusion across all dimensions, welcoming and celebrating individual differences. Our Central Operations Team at arenaflex is seeking an experienced customer support specialist in India to support arenaflex network countries on contract management.
About arenaflex
arenaflex is a dynamic and international environment that shares a commitment to excel and be a trusted partner in supporting our customers in the gradual change towards sustainable industries. With a heritage of over 100 years, we've built a team of true experts who are passionate about delivering innovative solutions. Our mission is to empower our customers to achieve their goals, and we're looking for talented individuals like you to join our team.
Responsibilities
As a customer support specialist in our Central MMA team, you will be responsible for:
- Setting Up MMA Agreements in ATURB: Once a new agreement is signed, you will support local divisions in setting up the agreement in ATURB as per the scoped agreed between sales and customer.
- Yearly update of MMA agreements: In case of any change in scope, material, service packages, etc., you will update the agreements accordingly.
- Data clean-up of the agreement: You will perform data clean-up of the agreement as per the requirements.
- Creation of service recommendation: You will create periodic service recommendations for customers based on the maintenance budget.
- Creation of budgets: You will create maintenance budgets for MMA customers based on the yearly maintenance scheduler and remarks from a previous service job.
- Support on setting up and calculation of Turb Lifecycle Care and Turbo Marine Care: You will provide support on setting up and calculation of these services.
- Support on execution of the projects in SAP S4 Hana: You will provide support on executing projects in SAP S4 Hana.
Your Background
To be successful in this role, you will need:
- Formal education and certification: A relevant university degree in Business or Engineering is required. English language proficiency is a must, and knowledge of other languages is a plus.
- Experience: 5 years of experience in global customer support, preferably in a manufacturing or heavy engineering company.
- Knowledge and skills: Knowledge of O365 tools and personal attributes such as strong customer service orientation, ability to switch between tasks quickly, and ability to handle multiple stakeholders across geographies.
Why Join arenaflex?
* Competitive salary and benefits package
- Opportunity to work with a dynamic and international team
- Professional development and growth opportunities
- Collaborative and inclusive work environment
- Flexible remote work options
What We Offer
* A comprehensive compensation package that includes a competitive salary, benefits, and perks.
- Opportunities for professional growth and development, including training and mentorship programs.
- A collaborative and inclusive work environment that values diversity and individual differences.
- Flexible remote work options to balance work and personal life.
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Click the link below to submit your application, and we'll be in touch soon. Apply To This Job
Simple Application Process
Ready to join us? The first step is easy. Click apply now and we'll be in touch soon!
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