Experienced Customer Success Manager – Academic Vertical

Are you a customer-centric professional with a passion for delivering exceptional support and fostering meaningful relationships with clients? Do you want to join a dynamic team that's shaping the future of predictive cloud software? Look no further than arenaflex, a leading provider of innovative solutions for economic growth and development. As an Experienced Customer Success Manager – Academic Vertical at arenaflex, you'll play a pivotal role in ensuring the success and satisfaction of our clients in the academic vertical. With a strong focus on customer outcomes, you'll develop a deep understanding of arenaflex data and products, and provide hands-on software and economic analysis support to clients. Your commitment to customer success will be evident in your attention to clients' needs, provision of accurate and relevant solutions, and fostering of meaningful business relationships.

About arenaflex

arenaflex is a pioneering company that's been enabling economic growth through predictive cloud software for over 35 years. With a legacy of innovation and a commitment to excellence, we've built a reputation as a trusted partner for consultants, governments, academic researchers, economic development organizations, and companies. Our cloud software platform is the next phase of growth for our company, and we're seeking a talented Customer Success Manager to join our team.

Job Highlights

* Location: Remote

• Compensation: A competitive salary
• Company: arenaflex
• Position: Experienced Customer Success Manager – Academic Vertical
• Start Date: Immediate openings available

Responsibilities

As an Experienced Customer Success Manager – Academic Vertical, your key responsibilities will include:

• Becoming a subject matter expert on the application and the analytical needs and challenges of clients throughout the academic vertical
• Onboarding all new customers in the academic vertical by providing thorough and personalized orientation with regards to using the arenaflex software
• Establishing and maintaining relationships with all academic clients, from individual contributors to senior management
• Achieving and maintaining the target renewal retention
• Providing ongoing analytical support to clients across multiple communication platforms, including phone, email, video conferencing, and the arenaflex support ticketing system
• Successfully balancing taking incoming orders and managing a high rate of renewals
• Identifying expansion opportunities (upsell/cross sell) to grow customer spend
• Partnering with the Education, Product, Marketing, and Data teams and serving as the voice of the customer

Requirements

To be successful in this role, you'll need:

• Ability to multi-task and work with multiple software platforms simultaneously
• Strong skills in logic and problem solving, conceptual thinking, and deductive reasoning
• Strong research skills and experience with complex analytical problem solving
• Comfort with sales and upselling techniques
• Ability to communicate easily with professors, researchers, and university staff
• Excellent verbal and written communication skills
• Comfort and familiarity with a team-based work environment
• Ability to self-direct and prioritize with minimal supervision
• Willingness to adapt and be challenged
• Proficiency with Microsoft Office and Google Suites
• Fluency in English

Desired Skills & Experience

While not required, experience in a software customer success, sales, or customer service position and a history of providing customer support would be an asset. Additionally, experience using the arenaflex software or an understanding of input-output modeling and social accounting matrices would be beneficial.

Required Education

A Master's degree in Economics, Business, Economic Development, Planning, Public Policy, Urban Studies, or a closely related field is required. Candidates nearing completion of their degree will also be considered.

Other Duties

Please note that this job description is not designed to cover or contain an exhaustive list of activities, duties, or responsibilities required of the role. Additional responsibilities and duties may change at any time and without notice.

What We Offer

At arenaflex, we've crafted a collaborative and welcoming workplace focused on achieving the specific goals laid out by our community. We offer a comfortable office environment, free snacks and drinks, company social outings, and a workweek that ends at 3 p.m. on Fridays. Benefits offered include:

• Medical, Dental, Vision, Short & Long Term Disability, and Basic Life insurance
• Flexible Spending Accounts
• Retirement 401k plan with Company Match
• Gym Membership Reimbursement
• Paid Time Off and 10 Company Paid Holidays

Don't Hesitate, Apply!

If you're a customer-centric professional with a passion for delivering exceptional support and fostering meaningful relationships with clients, we want to hear from you! Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Submit your application today and join our dynamic team at arenaflex! Apply To This Job Apply for this job