Experienced Customer Success Manager, Converged Communications – Drive Business Growth and Customer Satisfaction at arenaflex

Are you a seasoned professional with a passion for delivering exceptional customer experiences and driving business growth? Do you have a strong background in converged communications and a proven track record of success in customer success management? If so, we want to hear from you! arenaflex is seeking an experienced Customer Success Manager, Converged Communications to join our team and help us achieve our mission of empowering every person and organization on the planet to achieve more.

About arenaflex

arenaflex is a leading provider of innovative solutions that help businesses thrive in a rapidly changing world. Our culture is centered on embracing a growth mindset, inspiring excellence, and encouraging teams and leaders to bring their best each day. We believe that by working together, we can create life-changing innovations that impact billions of lives around the world. As a Customer Success Manager, Converged Communications, you will be part of a dynamic team that is dedicated to delivering exceptional customer experiences and driving business growth.

Responsibilities

As a Customer Success Manager, Converged Communications, you will be responsible for developing and maintaining valued relationships with key customer stakeholders and business decision makers to ensure customer satisfaction and loyalty. You will work closely with customers to help them achieve their goals through the effective use of our converged communication solutions. Your key responsibilities will include:

• Developing and maintaining valued relationships with key customer stakeholders and business decision makers to ensure customer satisfaction and loyalty
• Understanding customer business needs and helping them achieve their goals through the effective use of our converged communication solutions
• Driving adoption and expansion of converged communications solutions within assigned customer accounts
• Helping customers accelerate the digital transformation of their business processes by mapping Microsoft and partner technologies to meet their needs
• Identifying and documenting consumption best practices and customer references to further improve the success of customers and with other accounts teams
• Meeting or exceeding key performance indicators and targets
• Collaborating with cross-functional teams to ensure customer success and advocacy, including sales, support, product, and engineering
• Leading technical presentations, demonstrations, and workshops to educate customers on the benefits of Microsoft voice solutions compared to competitor products and offerings
• Partnering with various account members to look holistically at an account and make objective assessments and recommendations
• Monitoring customer health and proactively addressing any issues that may arise
• Providing regular updates to management on customer status, progress, risks, and blockers

Qualifications

To be successful in this role, you will need to have a strong background in converged communications and a proven track record of success in customer success management. Your qualifications should include:

• Bachelor's Degree in Business, Engineering, Technology, or related field AND 4+ years related work experience (e.g., customer success management, account management, consulting, pre-sales/post-sales, technical sales, technology solutions, change management)
• OR Master's Degree in Business, Engineering, Technology, or related field AND 3+ years related work experience (e.g., customer success management, account management, consulting, pre-sales/post-sales, technical sales, technology solutions, change management)
• OR equivalent experience
• 4+ years of enterprise technical experience in any of the following communications technologies:

+ Microsoft converged communications (including Microsoft Teams Phone, Microsoft Teams Rooms, and Microsoft Teams Premium) + Microsoft Unified Communications (includes chat, file sharing, telephony, and video conferencing or related communications platform solutions)

• 4+ years of enterprise technical account experience including any combination of the following:

+ Adoption of the converged communication platform + Integrating communication tools + Enhancing collaboration + Streamlining workflows + Advancing modern workplaces + Architecture design + Change management + Trusted advisor + Stakeholder management or related

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• 3+ years of enterprise experience mapping customer's business process and needs to product capability and solution areas across convergent communications technologies
• Ability to work in an incubation style team setting while contributing to the overall strategy of our organization and work independently
• Ability to work independently and as part of a national team
• Desire and ability to grow technical skills and aptitude as solutions evolve
• Ability to shift conversation and delivery between business executives and IT decision makers
• Knowledge of converged communications solutions and the telecommunications industry
• Experience as a Trusted Advisor and ability to influence key executives and stakeholders within a customer
• Proven ability to map the customer's business process and needs to product capability and solution areas, including ability to quickly pivot to how Microsoft Teams voice technologies can accelerate and enable that transformation
• 5+ years of experience in unified communications, telephony, customer support, customer success management and/or relevant technical discipline
• Deep experience with, and ability to explain key benefits, trade-offs, and architectures relating to network routing, telecommunication platforms; voice applications & integration and networks is a plus

What We Offer

As a Customer Success Manager, Converged Communications at arenaflex, you will have the opportunity to work with a dynamic team that is dedicated to delivering exceptional customer experiences and driving business growth. We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development. Our company culture is centered on embracing a growth mindset, inspiring excellence, and encouraging teams and leaders to bring their best each day.

How to Apply

If you are a motivated and experienced professional with a passion for delivering exceptional customer experiences and driving business growth, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you and exploring how you can contribute to our team's success.

Equal Opportunity Employer

arenaflex is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, please contact us at [insert contact information]. Apply for this job