Experienced Customer Service Representative - Scheduling Coordinator at arenaflex

At arenaflex, we're dedicated to providing top-notch customer service and innovative solutions to our clients. As a Customer Service Representative - Scheduling Coordinator, you'll play a vital role in ensuring our customers receive exceptional service and support. If you're passionate about delivering outstanding customer experiences and have a knack for scheduling and coordination, we'd love to invite you to join our team!

About arenaflex

arenaflex is a leading provider of innovative security and smart automation solutions, serving homes and businesses for over 50 years. Our purpose is to make our world more secure, connected, and empowered, one customer at a time. With a commitment to excellence and a passion for innovation, we're constantly pushing the boundaries of what's possible.

Job Summary

As a Customer Service Representative - Scheduling Coordinator, you'll be responsible for supporting customers by coordinating the scheduling of service work orders, including fire inspections, CO inspections, and annual recurring inspections. You'll answer inbound phone calls and emails to schedule service, contact customers regarding trouble notifications, and attempt to resolve and/or schedule service when needed.

Responsibilities

* Coordinate with customers and schedule service work orders to include fire inspections, CO inspections, and other annual recurring inspections, while maintaining efficient routing and reducing backlog.

• Review and research accounts based on notification of trouble conditions from various sources, contact customers, and provide technical support to resolve and/or schedule as needed, including any warranty and device replacements.
• Support field service technicians as needed.
• Discuss referral programs with customers, gather information, or direct them to arenaflex's website.
• Discuss new products and offerings with customers.

Key Requirements

* High School diploma or equivalent with one to two years of relevant customer service or scheduling experience.

• Creative thinking - able to receive information from various sources and tie together as if putting together a puzzle.
• Ability to work in a fast-paced environment and provide outstanding customer service.
• The ability to communicate effectively, both verbally and in writing.
• Ability to complete tasks accurately and within strict time constraints.
• Ability to collaborate within a team-oriented environment.
• Excellent attention to detail, computer, and organizational skills.
• Experience with Microsoft D365 is a plus.

Why Join arenaflex?

* Competitive compensation and career advancement opportunities.

• Comprehensive "Total Rewards" package, including:

+ Remote work flexibility. + Medical, dental, and vision coverage. + Company-paid life and AD&D insurance. + Company-paid short- and long-term disability. + FSA/HSA Plans. + Voluntary benefit products. + 401k retirement savings plan after just 60 days. + Paid time off for vacation, sick, and floating holidays. + Tuition reimbursement.

• Opportunity to work with a leading provider of innovative security and smart automation solutions.
• Collaborative and dynamic work environment.
• Professional development and growth opportunities.

Our Values

* Win as a team.

• Do the right thing.
• Make a difference every day.
• Get it done.
• Think big.

If you share these ideals and are passionate about delivering exceptional customer service, we'd love to hear from you! arenaflex is an equal opportunity employer and welcomes applications from diverse candidates.

How to Apply

Ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story. Apply To This Job

Take the Next Step

We're excited to hear from you and explore how you can contribute to our team's success. Don't hesitate to reach out if you have any questions or need more information. Thank you for considering arenaflex as your next career step! Apply for this job