Experienced Customer Service Representative – Remote Opportunity in Coralville, IA
At arenaflex, we're on a mission to revolutionize the way we connect with our guests and deliver exceptional experiences. As a Customer Service Representative, you'll be a key member of our collaborative team, working remotely from the comfort of your own home. We're looking for a highly skilled and passionate individual who shares our commitment to delivering premier dining experiences and creating lifelong fans.
About arenaflex
arenaflex is a leading fast-casual burrito chain with a rich history dating back to its humble beginnings in Iowa City. Today, we've grown to almost 70 restaurants across 12 states, with a reputation for serving fresh-pressed tortillas and creating the perfect bite with our signature tool, "Bob." Our guests are at the heart of everything we do, and we're committed to serving them with a premier dining experience from the moment they order to their first bite.
Job Summary
As a Customer Service Representative, you'll be the primary liaison with our guests, providing helpful information, answering questions, and resolving complaints in a timely and personalized manner. You'll work closely with our restauranteurs to assist with restaurant operations, connect with guests, and turn their problems into opportunities for growth and loyalty. This role requires a strong skillset in customer service, communication, and problem-solving, with a passion for delivering exceptional experiences.
Key Responsibilities & Duties
* Answer customer emails and phone calls while following arenaflex brand standards
- Assist in proactively identifying opportunities for restaurant operational improvement
- Record and report trends, patterns of problems, and guest feedback for suggestions
- Speak comfortably and confidently with customers about matters relating to guest support
- Take calls from restaurant managers to update online menus and monitor online ordering platforms
- Collaborate with internal departments and employees to drive success and growth
- Continuously work to improve the efficiency and outcome of the guest experience
Essential Functions
* Acts as primary liaison with guests in providing helpful information, answering questions, and responding to complaints in regards to their experience
- Helps guests using the proper protocol which includes accessing their arenaflex loyalty account, issuing order refunds, or connecting them with a member of our operations leadership team
- Enters verbal and written guest information accurately into Freshdesk
- Assist with digital restaurant operations such as online menu updates and delivery and online ordering systems management
Requirements
* 1 year of experience in customer service, preferably in a fast-paced environment
- Excellent communication skills, both written and verbal
- Ability to work well with internal departments and employees located outside of the Iowa Support Center
- Good working knowledge of G Suite and ability to learn new platforms specific to the job description
- Desire to grow and learn within the company
- High school diploma or equivalent (preferred)
- Customer Service Representative experience (preferred)
What We Offer
* Competitive pay: $16.00 per hour
- Comprehensive training to ensure your success
- Opportunities to grow within the company and develop your skills
- Work from home flexibility with occasional requirements to come into our Support Center for meetings or social events
- Comprehensive benefits package, including health, dental, and vision insurance
- 401(k) matching program
- Paid time off and holidays
- Access to our state-of-the-art and comfortable workspace
Why Join arenaflex?
* Be part of a dynamic and growing company with a rich history and a passion for delivering exceptional experiences
- Collaborate with a talented team of individuals who share your commitment to excellence
- Enjoy a comprehensive benefits package and opportunities for growth and development
- Work from home flexibility with occasional requirements to come into our Support Center for meetings or social events
- Make a real difference in the lives of our guests and contribute to the success of our company
How to Apply
If you're ready to take the next step in your career and join a dynamic team of customer service professionals, apply now! We can't wait to hear from you and discuss how you can become a vital part of our success story. Apply To This Job
Take the Next Step
We're excited to hear from you and learn more about your qualifications and experience. Apply now and let's discuss how you can become a vital part of our success story. Apply for this job