Experienced Customer Service Professional – Remote Role at arenaflex

Job Summary:

Join arenaflex, a leading multinational financial services leader, as an Experienced Customer Service Professional in a remote role. As a key member of the OSGLI Customer Service Center, you will be responsible for providing exceptional customer service to policy holders, parents, spouses, and beneficiaries. This is an exciting opportunity to work with a dynamic team, develop your skills, and grow your career in a fast-paced and innovative environment.

About arenaflex:

arenaflex is a global organization with a rich history of helping individuals and institutions grow and protect their wealth. With operations in the United States, Asia, Europe, and Latin America, we offer a wide range of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services. Our mission is to empower our employees to expand their skills and experience, and we offer a suite of services to support their career growth.

Key Responsibilities:

* Provide information to policy holders, parents, spouses, and beneficiaries regarding benefit coverage, policies, and services

• Receive, evaluate, and answer customer inquiries, which may require deviation from standard screens, scripts, and procedures
• Use computerized systems for tracking, information gathering, providing information, referrals, routine transactions, and troubleshooting
• Answer product, account, policy, and service inquiries, resolve problems, and promote products and services by responding verbally and/or in writing
• Assess needs and suggest/promote alternative products or services
• Handle most calls and transactions independently, escalating calls properly when necessary
• Practical assimilation of arenaflex's Leadership Competencies

Essential Qualifications:

* 1-3 years of directly related customer service experience and well-developed transaction processing experience

• College degree or equivalent business/military experience preferred
• Strong people skills with an ability to think like the customer
• A passion for delivering top-quality service
• Proven record of dependability, punctual, and reliable attendance is critical to the success of a fast-moving, inbound service center
• Ability to learn and retain a significant amount of technical information in a relatively short period of time
• Receptivity to detailed performance feedback
• Proficiency with a keyboard and window-based applications, including Internet
• Proven self-motivation skills
• Active listening skills
• Excellent oral and written communication skills
• Ability to excel in a team environment, as well as work well independently
• Excellent organization and prioritization skills

Preferred Qualifications:

* Experience working in a remote or virtual environment

• Familiarity with computerized systems and software applications
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment with multiple priorities and deadlines

Work Environment and Culture:

* This is a remote role, and you will be working from home with minimal distractions and noise-free environment

• You will be required to have a quiet area in your home with a reliable internet connection and a USB wired headset with a noise cancellation feature
• arenaflex is a global organization with a diverse and inclusive culture, and we are committed to providing a supportive and inclusive work environment for all employees

Compensation and Benefits:

* Market-competitive base salary with a yearly bonus potential at every level

• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave
• Retirement plans: 401(k) plan with company match (up to 4%)
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development
• Tuition Assistance to help finance traditional college enrollment toward obtaining an approved degree, many accredited certificate programs, and industry designations

Career Growth Opportunities:

* arenaflex offers a suite of services to support career growth, including 1:1 career advice, on-demand resources, and networking opportunities

• We are committed to empowering our employees to expand their skills and experience, and we offer a range of training and development programs to support their career growth

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering top-quality service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to the link below. Apply To This Job

Equal Opportunity Employer:

arenaflex is an equal opportunity employer, and we are committed to providing a supportive and inclusive work environment for all employees. We welcome applications from diverse candidates and are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Apply for this job