Experienced Customer Service Lead – Premium Apparel Industry

Are you a customer service professional looking for a new challenge? Do you have a passion for delivering exceptional customer experiences? Look no further! arenaflex, a leading fashion retailer, is seeking an experienced Customer Service Lead to join our team. As a Customer Service Lead, you will play a critical role in driving customer satisfaction and loyalty by providing top-notch support to our customers.

About arenaflex

arenaflex is a next-generation fashion retailer that offers a curated selection of over 45,000 apparel, footwear, accessories, and beauty styles to our customers. With a strong online presence and a commitment to innovation, we are redefining fashion retail for the 21st century. Our dynamic platform connects a deeply engaged community of millions of consumers, thousands of global fashion influencers, and more than 500 emerging, established, and owned brands.

Our Culture

At arenaflex, we value creativity, flexibility, and a passion for delivering exceptional customer experiences. We are a dynamic team of over 1,000 employees based in Cerritos, California, and we are committed to hiring high-energy, diverse, bright, creative, and flexible individuals who thrive in a fast-paced work environment. If you are a team player who is motivated by getting the company to the next level, we want to hear from you!

Job Summary

As a Customer Service Lead, you will be responsible for training and developing a team of customer service representatives, reviewing email, chat, and phone call communications to ensure that company policies and ideals are upheld, and handling escalated customer calls, emails, and chats as needed. You will also be responsible for responding to customer questions and comments via phone, email, and live chat with speed and professionalism, and for researching and resolving complaints to ensure customer retention and satisfaction.

Key Responsibilities

* Train and develop a team of customer service representatives

• Review email, chat, and phone call communications to ensure that company policies and ideals are upheld
• Handle escalated customer calls, emails, and chats as needed
• Respond to customer questions and comments via phone, email, and live chat with speed and professionalism
• Answer inbound telephone calls and provide excellent customer support
• Responsible for researching and resolving complaints to ensure customer retention and satisfaction
• Follow up on all written correspondence and escalate to customer service manager on duty as necessary
• Coordinate and follow up with other departments to ensure problem resolution, and work together with other customer service team members to promote an environment of customer satisfaction
• Able to navigate proficiently through multiple systems
• Keep current and train customer service representatives with all new policy and procedures

Required Competencies

* Ability to work in a team environment

• Ability to give and receive honest and direct feedback
• Strong customer orientation with desire and willingness to help
• Strong verbal and written communication skills
• Ability to work in the intensity of a high-volume inbound call center and capability of upholding the highest quality standards for individual output
• Knowledge of apparel construction and fabrication and various fashion categories
• Ability to work required overtime when business needs warrant
• Schedule flexibility as shifts can change based on needs of our customers
• Ability to work in office once a week on a consistent basis

Minimum Qualifications

* Experience with Microsoft Word and Excel

• High School Diploma
• Type 50+ words per minute

Preferred Qualifications

* Some College

• 2+ years in customer service, help desk or call center experience in a retail environment
• 1+ years team leadership experience
• Type 60+ words per minute
• Working knowledge of website navigation
• Experience with Microsoft Word and Excel

What We Offer

* Competitive salary range of $25.00 to $30.00 per hour

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Flexible scheduling and work-life balance
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) plan with company match
• Paid time off and holidays

How to Apply

If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that values and respects the contributions of all employees.

Disclaimer

arenaflex is not responsible for any errors or omissions in the job posting. The job posting is subject to change without notice. arenaflex reserves the right to modify or withdraw the job posting at any time.

Contact Us

If you have any questions or concerns about the job posting or the application process, please do not hesitate to contact us. We are always happy to hear from you and look forward to connecting with you. Apply To This Job Apply for this job