Experienced Customer Service Agent - Finnish and English (Work from Home Opportunity) at arenaflex
At arenaflex, we're on a mission to revolutionize the way people interact with our clients' hygiene and healthcare products. As a Customer Service Agent, you'll play a vital role in delivering exceptional customer experiences that exceed our clients' expectations. If you're passionate about customer support, have a drive to achieve, and thrive in a dynamic work environment, we want to hear from you!
About arenaflex
arenaflex is a global leader in producing hygiene and healthcare products that people love worldwide. With a commitment to making a meaningful impact on society and the environment through sustainability efforts, we're dedicated to creating a better future for all. Our team is passionate about customer support, and we're looking for like-minded individuals to join our mission.
Our Values
At arenaflex, we live by three core values that guide our actions and decisions:
- We Care: We're passionate about customer support, with a drive to achieve and exceed targets to deliver a high-quality level of consumer service.
- We're Curious: We take a proactive approach to problem-solving and have a "can-do" attitude.
- We Achieve Together: We believe in strong teamwork, contributing to personal and team targets/SLA while working towards common goals.
What You'll Be Doing
As a Customer Service Agent, you'll be working collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way. Your responsibilities will include:
- Delivering exceptional, client-centered resolutions in a timely manner
- Offering an omnichannel service to our consumers via telephone, email, chat, and social media
- Developing a sound understanding of the products and services offered by our clients
- Embracing our company values and acting as a brand ambassador
Requirements
We're looking for a candidate with:
- A fluent level of Finnish with exceptional grammar and spelling skills
- A high level of English (both written and spoken)
- A genuine passion for delivering outstanding customer service
- Ability to deal with sensitive calls with empathy
- Strong administrative skills with a keen eye for detail
- Professional outlook and proactive approach to problem-solving
Benefits
We offer a competitive package that includes:
- Start Date: 2nd of April, 2024
- Contract: Permanent (1-month probation)
- Part-Time: 20 hours/week
- Working Days/Hours: Monday to Friday - 11:00 am to 15:00 pm
- Salary: €8,993.72 gross per year
- Bonus: Additional incentives for top performers
- Holidays: 24 days holiday per year
- Paid Bank Holidays: + 1 extra day in lieu
- Work From Home: Enjoy the flexibility of working from the comfort of your own home
- Training: 2 weeks of comprehensive training from the office
Additional Benefits
We're committed to providing our employees with the best possible support and benefits, including:
Best-in-class people engagement activities and programs
*
Ongoing training and development
to help you grow and succeed in your career
Employee Assistance Program
- Free, confidential, and impartial guidance and support
Employee Benefits Club
- Exclusive perks and rewards as a valued member of our organisation
Option to sign-up for Discounted Private Health Insurance
* Referral Program: Bring a friend and receive a referral bonus
Access to LinkedIn specialised training & courses
Who We Are
arenaflex has a global presence in over 30 countries, offering multilingual support in various languages tailored to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. Our commitment to creating an open workplace, celebrating diversity in all forms, and providing equal opportunities makes us an inclusive and welcoming employer.
Join Our Team
If you're passionate about customer service, have a drive to achieve, and thrive in a dynamic work environment, we want to hear from you! Click the link below to apply now and take the first step towards joining our team. Apply To This Job Apply for this job