Experienced Full Stack Customer Experience Engineer – Cloud Migration and Networking Solutions

Are you a customer-obsessed, cloud-curious problem-solver who thrives in an inclusive, collaborative global team? At arenaflex, we're on a mission to transform our customers into fans by delivering exceptional cloud experiences. Our Azure Customer Experience team is dedicated to analyzing and amplifying customer needs, driving the vision to improve Cloud quality, security, and reliability. We're looking for a thoughtful, analytical, and high-energy Azure FastTrack Customer Experience Engineer with a passion for Azure Networking to join our team.

About arenaflex

arenaflex is a global leader in cloud computing, empowering every person and organization on the planet to achieve more. Our mission is to cultivate an inclusive work environment where everyone can thrive at work and beyond. We're committed to growth mindset, innovation, and collaboration, and we're looking for like-minded individuals to join our team.

Job Summary

We're seeking an experienced Full Stack Customer Experience Engineer to join our Azure FastTrack team. As a key member of our team, you'll work with large enterprise customers to successfully deliver complex migration projects and drive future product enhancements based on customer feedback and learnings. You'll partner with program managers and service delivery teams to plan, architect, and deliver complex infrastructure deployments and migrations. You'll also work directly with customer application, infrastructure, and security stakeholders to define requirements, strategy, and processes for successful migrations.

Responsibilities

As a Full Stack Customer Experience Engineer, you'll be responsible for:

• Partnering with program managers and service delivery teams to plan, architect, and deliver complex infrastructure deployments and migrations for large enterprise customers
• Working directly with customer application, infrastructure, and security stakeholders to define requirements, strategy, and processes for successful migrations
• Providing direct feedback from customers to Azure product engineering teams to drive product improvements or escalate blocking issues
• Partnering with Azure Engineering domain employees to scope, build, and document customer solutions
• Maintaining knowledge of the latest on Azure/Cloud innovations in order to conduct experiments, drive product improvement, and act as subject matter trainer for other specialists
• Interacting daily with other FastTrack Engineers to provide technical action plans or take ownership of situations that require escalation
• Sharing knowledge with others through solution documents, engaging technical communities, building automated self-help solutions, and creating training
• Acting as a Cloud Networking resource for customers and other Engineers
• Embodying our culture and values

Qualifications

To be successful in this role, you'll need:

• A Bachelor's Degree in Engineering, Computer Science, or related field AND 2+ years of experience in software industry experience related to technology
• OR equivalent experience
• Experience in cloud infrastructure deployment and development tools (PowerShell, Azure Resource Manager, Terraform, Azure-CLI)
• Experience in Azure Networking, along with one or more of the core Azure IaaS services (Linux on Azure, Windows Server on Azure, Azure VMWare Service, DC Migration and Disaster Recovery)
• Experience with security models using cloud native services and virtual appliances, as well as ability to translate tools/concepts for customer teams

Preferred Qualifications

* 5+ years of experience working with enterprise customers on Azure specific solutions, application development, and deployment

• Ability to communicate effectively with corporate customers, possess an understanding of the onboarding process, and demonstrate a vision for the future of arenaflex support
• Experience with Azure Networking services such as Hub & Spoke, ExpressRoute, Virtual WAN
• Experience with third-party networking is a plus
• Familiarity with protocols such as BGP
• On Prem Networking and Infrastructure experience a plus
• Proficient customer service skills, good oral and written communication skills, proven ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations, to lead projects, and to motivate others

What We Offer

* Competitive salary

• Opportunities for career growth and professional development
• Collaborative and inclusive work environment
• Recognition and rewards for outstanding performance
• Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
• Access to cutting-edge technology and tools
• Opportunities to work on high-impact projects and contribute to the success of arenaflex

How to Apply

If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to review your application! Apply To This Job

Equal Opportunity Employer

arenaflex is an equal opportunity employer. We're committed to creating an inclusive work environment where everyone can thrive. We welcome applications from diverse candidates and are proud to be an employer of choice for people from all backgrounds. Apply for this job