Experienced Customer Call Center Representative - Remote Position at arenaflex

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse teams? If so, we invite you to join arenaflex as an Experienced Customer Call Center Representative - Remote Position. As a key member of our customer service team, you will play a vital role in providing top-notch support to our customers, resolving their queries, and exceeding their expectations.

About arenaflex

arenaflex is a leading provider of comprehensive waste management environmental solutions in North America. With a commitment to putting people first and achieving success with integrity, we strive to create opportunities for growth and development. Our team is dedicated to delivering exceptional service, innovative solutions, and a sustainable tomorrow. As a remote employee, you will be part of a dynamic and supportive team that values work-life balance and flexibility.

Job Summary

As an Experienced Customer Call Center Representative, you will be responsible for handling inbound customer service calls related to various inquiries, including billing and proration, service changes, cancellations, and missed service inquiries. You will work in a fast-paced, high-volume environment, utilizing multiple applications, knowledge bases, tools, and calculators to research and resolve customer queries. Your exceptional communication skills, active listening, and problem-solving abilities will enable you to consistently provide an exceptional level of customer service, de-escalate complex issues, and drive sales and retention.

Key Responsibilities

* Handle 60-80 customer service calls per day, utilizing multiple applications, knowledge bases, tools, and calculators to research and resolve customer queries

• Provide exceptional customer service, actively listening to customer needs, and resolving issues in a timely and professional manner
• Utilize authorized systems to gather information, provide information, and update customer records
• Provide standard information and education regarding service options, charges, billing, and contracts
• Demonstrate ownership of customer issues by providing one-call resolution, making every reasonable attempt to resolve the customer's issue, and exhausting all other solutions before escalating the customer's query
• Serve as an advocate for customers with repeat issues by engaging the right department and people within arenaflex
• Communicate concise and accurate information, listening for and identifying opportunities to cross-sell additional products and services
• Establish customer accounts by negotiating and documenting service type, pricing, billing, and other required information
• Support other service lines when required
• Attempt to retain customers who call to cancel services by probing for cancellation reasons and offering alternatives
• Meet or exceed service and operational standards established for the call center, including attendance, adherence, quality, productivity, safety, and timeliness goals
• Complete cross-training with Operations, Sales, and Billing

Qualifications

* High school diploma or G.E.D (accredited)

• One (1+) year of previous call center customer experience (in addition to education requirement)
• Excellent verbal, written, and analytical skills
• Computer skills - MS Office
• Typing skills
• Professional phone etiquette
• Ability to multitask
• Ability to react well under pressure and treat others with respect
• Identifies and resolves problems in a timely manner
• Prioritizes and plans work activities
• Focuses on solving conflicts and listening to others without interrupting
• Is consistently at work and on time
• Works efficiently and effectively, both independently and as a team, to ensure exceeding call center's standards
• Balances team and individual responsibilities and helps build a positive team spirit
• Adapts and able to deal with frequent changes in the work environment
• Able to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments
• Demonstrate accuracy and thoroughness to meet productivity standards in a timely manner

Remote Work Requirements

* High-speed internet (minimum 50mbs download and 10mbs upload)

• A private workspace in which the employee is able to work the entirety of their shift without interruptions or distractions
• The ability to physically connect the computer to the modem or router

Benefits

* Competitive salary range: $15.00 - 20.00

• Medical, Dental, Vision, Life Insurance, and Short-Term Disability benefits
• Stock Purchase Plan
• Company match on 401K
• Paid Vacation, Holidays, and Personal Days
• Opportunities for growth and development in a dynamic and supportive team

Why Join arenaflex?

* We are People First. We are Committed to Your Growth. We Are Investing in You. We are a Family. We are Stable. We are Always Working for a Sustainable Tomorrow.

• arenaflex is a leader in comprehensive waste management environmental solutions in North America, with a commitment to innovation, sustainability, and customer satisfaction.
• Our team is dedicated to delivering exceptional service, innovative solutions, and a sustainable tomorrow.
• We offer a competitive salary, comprehensive benefits, and opportunities for growth and development in a dynamic and supportive team.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for the Experienced Customer Call Center Representative - Remote Position at arenaflex. Please click the link below to submit your application. Apply To This Job We look forward to welcoming you to the arenaflex team! Apply for this job