Experienced Customer Advocate Phone Specialist - Remote Arizona

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join arenaflex as a Customer Advocate Phone Specialist, working remotely from the comfort of your own Arizona home.

About arenaflex

arenaflex is a leading health insurance provider dedicated to inspiring health and making it easy for Arizonans. As a trusted partner in the healthcare industry, we strive to deliver innovative solutions, exceptional customer service, and a commitment to excellence that sets us apart. Our mission is to empower individuals, families, and businesses to achieve their health goals, and we're looking for talented individuals like you to join our team.

The Role

As a Customer Advocate Phone Specialist, you will play a vital role in providing inbound phone support to healthcare customers throughout Arizona. Your primary responsibilities will include:

• Identifying, researching, processing, resolving, and responding to customer inquiries and correspondence via telephone, written communication, and/or in-person interactions
• Answering a diverse and high-volume of health insurance-related customer calls and correspondence on a daily basis
• Meeting quality, quantity, and timeliness standards to achieve individual and department performance goals as defined within the department guidelines
• Consulting and coordinating with various internal departments, external plans, providers, businesses, and government agencies to obtain information and ensure resolution of customer inquiries
• Documenting and recording facts related to inquiries and correspondence by updating arenaflex files and systems
• Demonstrating and maintaining current working knowledge of the required arenaflex systems, procedures, forms, and manuals

What We Offer

At arenaflex, we believe in supporting our employees' well-being and providing a work environment that fosters growth, flexibility, and work-life balance. Some of the benefits and perks you can expect as a Customer Advocate Phone Specialist include:

• Competitive hourly pay rate: $20.00/hr
• Remote work options within the state of Arizona
• Eleven (11) paid holidays, including a floating holiday you can use any time you wish
• Accrued paid time off (up to 18 days per calendar year)
• Comprehensive medical, dental, and vision coverage
• 401(k) up to 5% dollar-per-dollar match, 2% non-elective employer contribution
• Up to 12% annual bonus based on corporate goals and individual performance
• Eight (8) paid volunteer hours to support our mission of inspiring health
• Tuition reimbursement for you; scholarship opportunities for your children
• Employee discounts, gym reimbursement, and wellness programs
• Ongoing training for employees who wish to grow in their careers, acquire skills, and become managers

Qualifications and Requirements

To succeed in this role, you will need:

• At least one (1) year of experience in claims examination, health insurance, customer service, call center, medical office, or other healthcare-related field
• High School diploma or GED
• Intermediate PC proficiency
• Excellent communication and interpersonal skills
• Ability to maintain confidentiality and privacy
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment with multiple priorities and deadlines

Why Join arenaflex?

At arenaflex, we're committed to creating a workplace that values diversity, equity, and inclusion. We believe that our employees are our greatest asset, and we strive to provide a work environment that is supportive, inclusive, and empowering. If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others, we invite you to join our team.

How to Apply

If you're ready to take the next step in your career and join a dynamic team of professionals who are passionate about inspiring health and making it easy, please submit your application today. We can't wait to hear from you! Apply To This Job Don't hesitate to apply! We value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards a rewarding career with arenaflex. Apply for this job