Associate Customer Service Representative – Remote Opportunity at arenaflex

Job Title: Associate Customer Service Representative – Remote Opportunity at arenaflex Job Description:

About arenaflex

At arenaflex, we're more than just an insurance company – we're a team of passionate individuals dedicated to providing personalized service and unmatched access to care for hundreds of thousands of North Dakotans. Our mission is to challenge the cost and complexity of health care in North Dakota, and we're looking for caring, innovative people to join us on this journey.

Work Environment

As an Associate Customer Service Representative at arenaflex, you'll have the opportunity to work remotely in a fully remote work environment, eligible for qualifying states. We empower our employees to find a work style that's best for them, and we're committed to providing a supportive and flexible work environment. Learn more about our work environment and culture at arenaflex.

Pay Information

* $2,000 New Hire Bonus (paid in 2 installments of $1,000 after 6 months and 12 months of employment. Must remain in the role to receive each installment payment) * Estimated pay range for this role is $16.00 - $19.00/hour * Offers to top candidates are based on various factors such as previous experience, qualifications, and internal equity * Opportunities for continued salary growth through performance-based incentive programs * Pay Level: 014 * BCBSND also offers a competitive benefits package to their employees, and this role is eligible for benefits beginning April 1st.

What arenaflex Will Do for You

* Provides equipment necessary to complete the role, including a laptop, monitors, and a phone * Wellness incentives, including well-being lifestyle spending accounts, employee assistance program, and employee discounts * Encouraged paid time off, including paid holidays and flexible holidays to use as you wish * 16 hours of paid volunteer time with a $200 donation to a charity of your choice upon completion of all volunteer hours * Employee recognition, community initiative events, and yearly company outings * Workplace flexibility, offering different options for working arrangements and the freedom to make time for important commitments * Our core benefits include 401(k), health, dental, vision, and life insurance, short-term and long-term disability, and paid parental leave.

What You Will Do for arenaflex

As an Associate Customer Service Representative at arenaflex, you'll be responsible for assisting and educating members, providers, or customers on products and plans. This position requires researching, analyzing, and resolving all inquiries, promoting a favorable image of the Company by demonstrating shared business values to all who contact. You'll also foster and preserve reputable relationships with all members, providers, or customers by providing accurate and timely information in response to all inquiries.

Key Responsibilities

* Provides assistance, service, and education to members, providers, or customers through various channels, including telephone, internet, and written inquiries * Ensures accuracy and timeliness in responding to inquiries * Processes and resolves customer issues with varying complexities * Documents interactions and correspondence with members or providers in a clear and concise manner and ensures they are tracked appropriately so they are easily accessible * Applies computer-based skills to navigate multiple systems and internal resources to address inquiries and gather plan details for members or providers while maintaining timeliness standards and inventory levels * Maintains base knowledge of insurance terms and practices along with various company offered products * Performs work under direct supervision, handling basic issues and problems, and referring more complex issues to higher-level staff.

What You Need to Succeed

* A High School Diploma or GED with 1 year of experience in customer service or related experience is required * 1 year of experience in an office-based setting or a contact center environment is highly preferred * A private work-space and fast-paced internet with a hard-wired internet connection * Strong communication skills, both verbal and written * Technology savvy with the ability to navigate multiple computer programs and application systems * Willingness to learn new skills

Equal Opportunity Employment

arenaflex is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities, as well as Sexual Orientation or Gender Identity. We're committed to creating a diverse and inclusive work environment that values and respects all employees.

How to Apply

If you're passionate about delivering exceptional customer service and have the skills and experience we're looking for, please submit your application today. We can't wait to hear from you! Apply To This Job Apply for this job