Experienced Work-From-Home Customer Service Representative – Delivering Exceptional Experiences for arenaflex Customers

About arenaflex

arenaflex is a leading retail company that comprises six innovative brands – arenaflex, arenaflex, arenaflex, arenaflex, arenaflex, and arenaflex – all dedicated to providing a more human way to shop. arenaflex is the largest player in video commerce ("vCommerce"), which includes video-driven shopping across linear TV, ecommerce sites, digital streaming, and social platforms. Our mission is to enrich life's everyday moments, and we're excited to have you join our team!

The Opportunity

As an arenaflex Work-From-Home Customer Service Representative, you'll play a vital role in delivering exceptional experiences for our customers. You'll be part of our Cornerstone Brands team, which includes arenaflex, arenaflex, and arenaflex. Our customer service specialists answer inbound customer calls, working from the comfort of their own homes. Your primary goal will be to problem-solve and assist customers with their orders and accounts, ensuring a personalized experience for each caller.

About arenaflex and Our Culture

arenaflex is a company that values diversity, equity, and inclusion. We're committed to creating a workplace where everyone can thrive. Our culture is built on five core principles: Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What's Right. We believe in providing equal employment opportunities for all team members and candidates, and we're an equal opportunity employer. If you need reasonable accommodations or support throughout the application process, please don't hesitate to contact us at [email protected].

Your Impact

• Handle a high volume of inbound customer inquiries with ease and professionalism.
• Offer additional products to customers on each interaction, increasing sales and customer satisfaction.
• Assist customers with questions, personalizing the experience for each caller and building strong relationships.
• Manage calls that may include confirming refunds, taking payments, placing orders, and analyzing account data.
• Have the opportunity for advancement and upward mobility across the entire arenaflex family of brands.
• Report to an assigned Customer Service Supervisor and work collaboratively as part of a team.

What You Bring

• Excellent problem-solving and de-escalation skills, with the ability to sustain a high-paced call volume.
• The ability to learn and work in a virtual environment with a set schedule and structured day.
• Strong communication skills, with the ability to interact with a variety of customer styles, peers, and leaders.
• The ability to navigate multiple systems and screens while assisting customers.
• Physical stamina to sit for long periods of time.
• The ability to troubleshoot own technical problems (in partnership with IT when needed).
• Availability to work weekends, holidays, and additional hours as needed.

Compensation and Benefits

As an arenaflex Work-From-Home Customer Service Representative, you'll enjoy a competitive salary, with opportunities for advancement and growth. Our comprehensive Total Rewards package includes:

• Competitive compensation, with a starting rate of $15.00/hour.
• Additional pay for working hours between 6pm-6am ($1.00/hour) and 12:00am Saturday -11:59pm on Sunday ($1.00/hour).
• Health care benefits starting on day 1.
• 401(k) plan.
• Paid time off.
• Tuition reimbursement.
• Employee assistance program.
• Parental leave.
• Paid volunteer hours.
• Company discounts.

System Requirements

To ensure a seamless experience for our customers, our Work-From-Home Team Members must maintain the necessary system requirements. These include:

• A self-provided computer or laptop with a Microsoft Windows operating system, Windows 10 or newer, and no more than three years old.
• A headset compatible with arenaflex specifications (arenaflex reimburses $75 for headset).
• A high-speed internet connection (satellite, broadband, wireless, or dial-up services are not an option).
• A webcam and ability to appear on camera for meetings and trainings.

Your Training Schedule

As a new arenaflex Work-From-Home Customer Service Representative, you'll undergo an 8-week training program, Monday - Friday, from 8:00 am - 2:00 pm ET or 3:00 pm - 8:00 pm ET.

Your Work Schedule

After completing your training, you'll work a set part-time schedule of 20 hours per week, with 5-day work schedules, working 4-hour set shifts. Your schedule will include one weekend day and one weekday off.

How to Apply

If you're excited about delivering exceptional experiences for arenaflex customers and joining a company that values diversity, equity, and inclusion, we encourage you to apply today! Our application process is candidate-led, and each notification for the next step will be sent to the email address you provide. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all.

Don't Hesitate, Apply!

Join arenaflex today and become part of a team that's passionate about delivering exceptional experiences for our customers. We look forward to hearing from you!