Experienced Customer Service Representative – Remote Opportunity at arenaflex

Join the arenaflex family and embark on a journey of growth, learning, and self-discovery. As a Customer Service Representative at arenaflex, you will be the face of our company, providing exceptional service to our clients and helping them navigate the world of air travel. If you're passionate about delivering top-notch customer experiences, working in a fast-paced environment, and growing your skills and knowledge, this role is perfect for you.

About arenaflex

arenaflex is a leading airline that connects people and cultures around the world. We're a company that values diversity, inclusion, and innovation, and we're committed to creating a workplace that's welcoming and empowering for all our employees. Our team is passionate about delivering exceptional customer experiences, and we're always looking for talented individuals who share our vision.

Key Responsibilities

As a Customer Service Representative at arenaflex, you will be responsible for:

• Providing exceptional customer service to clients via phone, email, and chat
• Resolving customer complaints and issues in a professional and courteous manner
• Issuing, reissuing, and refunding traveler tickets
• Booking, ticketing, and confirming flight reservations
• Rebooking travelers on oversold flights and during irregular operations
• Performing traveler check-in and boarding procedures
• Working jetways and stairs for boarding and deplaning travelers
• Making boarding and departure gate announcements
• Conveying domestic and international flight records
• Performing customer service flight close-out procedures
• Accepting, checking, and labeling travelers' baggage at destination points, full-service ticket counters, and premium ticket counters
• Maintaining the schedule of flight boarding process
• Performing customer service hands-on training
• Processing and completing credit card baggage transfers at stands in the ticket counter area and activation stations
• Helping travelers with self-service kiosk check-in and baggage handling at ticket counters
• Managing lines at ticket counter stands and ticket counters
• Clearing and confirming international documents at booths in the ticket counter area and activation stations
• Accepting and activating travelers' self-labeled bags at activation stations
• Helping clients requiring special assistance or in-station; assisting boarding, deplaning, and shipping non-ambulatory travelers, special assistance travelers, or unaccompanied minors
• Performing customer service work related to handling regional flights and contractor/ground handling arrangements or agreements
• Having regular and predictable attendance on site, including fulfilling any obligatory overtime requirements
• Answering and assisting during security and emergency situations
• Providing connecting traveler door information
• Providing quality customer service in a professional manner and according to American's policies.

Essential Qualifications

* Bachelor's degree or equivalent

• Bilingual language skills required in certain areas
• Relevant valid driver's license as required by local authorities
• Must meet FAA criminal history verifications to qualify for unescorted access badges to airport security identification display areas (SIDA), if applicable
• Must be able to obtain proper airport power and US Customs security identifications, if applicable
• Completion of a pre-employment drug screen, comprehensive background check, or fingerprinting to meet organization and security requirements
• Must be approved to work in the U.S.

Preferred Qualifications

* Training and previous professional experience

• Working knowledge of Sabre or other Traveler Service System
• Past face-to-face customer service experience
• Working in a high-speed environment

What You'll Get

As a Customer Service Representative at arenaflex, you'll enjoy a range of benefits, including:

• Medical benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning – we also offer virtual doctor visits, flexible spending accounts, and more.
• Health Programs: We believe you should be your best self – that's why our health programs provide you with the right tools, resources, and support you need.
• 401(k) Program: Available upon hire, and manager contributions to your 401(k) program are available after one year.
• Extra Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.

Join the arenaflex Family

From the colleagues we hire to the clients we serve, diversity and inclusion are the foundation of the unique workforce at arenaflex. Our 20+ Representative Business Resource Groups are focused on connecting our colleagues to our clients, vendors, networks, and investors, helping colleagues reach their full potential and creating a comprehensive workplace to address and surpass the challenges of our diverse world.

Are You Ready to Feel a Huge Sense of Satisfaction and Fulfillment?

If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together. Apply To This Job Apply for this job