Experienced Worklife Customer Support Associate - Employee Assistance Program

Join arenaflex in shaping the future of healthcare and employee support services. As a Worklife Customer Support Associate - Employee Assistance Program, you will play a vital role in delivering exceptional support to arenaflex employees, helping them navigate life's challenges and achieve their goals.

About arenaflex

arenaflex is a leading healthcare company dedicated to transforming the way people experience healthcare. With a strong commitment to innovation, quality, and customer satisfaction, arenaflex has established itself as a trusted partner in the healthcare industry. Our mission is to deliver personalized, convenient, and affordable healthcare solutions that make a meaningful difference in people's lives.

Our Culture

At arenaflex, we value diversity, inclusivity, and teamwork. We believe that our employees are the driving force behind our success, and we strive to create a work environment that is supportive, collaborative, and empowering. Our employees are passionate about making a difference, and we encourage them to take ownership of their work, share their ideas, and grow professionally.

Job Overview

As a Worklife Customer Support Associate - Employee Assistance Program, you will be responsible for coordinating Worklife, employee assistance, and management consultant resources. You will review members' needs, communicate information regarding relevant services and resources, and administer policies and procedures for the Employee Assistance Program Worklife area to support organizational objectives.

Key Responsibilities

* Executes both routine and non-routine business support tasks for the Employee Assistance Program Worklife area under limited supervision, referring deviations from standard practices to managers.

• Follows area protocols, standards, and policies to provide effective and timely support.
• Answers calls, understands call purpose, completes research to identify potential providers and resources, and enters member information into the appropriate system to initiate the case.
• Responds to member inquiries about services, requests, and resources for life skills.
• Maintains accurate and complete internal documentation of required information that meets risk management and regulatory requirements.
• Takes direction to execute techniques, processes, and responsibilities.

Schedule

* Monday-Friday, 9:00 AM-6:00 PM PST

Requirements

* Must reside in the State of California.

• Minimum of 3 years of customer service type roles.
• Working knowledge of problem-solving and decision-making skills.

Preferred Qualifications

* Continuous years of work experience.

• Call center experience preferred.

Education

* High School Diploma or GED

Compensation and Benefits

* The typical pay range for this role is: $18.50 - $38.82.

• This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.
• The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors.
• This position is eligible for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay range listed above.
• In addition to your compensation, enjoy the rewards of an organization that puts its heart into caring for its colleagues and communities.
• The Company offers a full range of medical, dental, and vision benefits.
• Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.
• The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits.
• CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.
• As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year.

Why Join arenaflex?

* Be part of a dynamic and innovative team that is shaping the future of healthcare.

• Enjoy a competitive salary and benefits package.
• Develop your skills and career through our comprehensive training programs and opportunities for growth.
• Make a meaningful difference in people's lives by delivering exceptional support and services.
• Join a company that values diversity, inclusivity, and teamwork.

Ready to Apply?

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application. Apply To This Job Apply for this job