Experienced Medical Customer Service Representative – Remote Opportunity at arenaflex

About arenaflex

arenaflex is a leading healthcare services company that provides innovative solutions to the medical billing and claims processing industry. With a commitment to excellence and a passion for delivering exceptional customer service, arenaflex has established itself as a trusted partner for healthcare providers and patients alike. Our team of dedicated professionals is driven by a shared vision of improving the healthcare experience through efficient and compassionate service.

Job Summary:

arenaflex is seeking an experienced Medical Customer Service Representative to join our remote team. As a key member of our customer service team, you will play a vital role in providing exceptional service to patients and healthcare providers, resolving complex claims and billing issues, and promoting arenaflex's commitment to excellence. If you are a goal-driven, hard-working, and customer-focused individual with a passion for medical billing and claims processing, we invite you to apply for this exciting opportunity.

Key Responsibilities:

• Help patients understand financial responsibility in a helpful and non-threatening manner
• Take inbound and make outbound calls to patients regarding outstanding balances
• Meet or exceed established metric goals
• Follow established procedures to resolve patient account balances, including identifying consumer payment plans, utilizing call scripts, and setting up consumer payments over the phone
• Document all conversations electronically on company and/or client systems
• Assist patients in determining eligibility for financial assistance programs and/or bank loans when applicable
• Provide information to Client Services as needed
• Understand and fully comply with all federal and state laws and regulations (HIPAA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures

Minimum Requirements:

• High School Diploma or equivalent
• Must be willing to submit for a background check
• Characterize high integrity
• Excellent interpersonal, verbal, and written communication skills

Preferred Qualifications:

• Able to work successfully in a fast-paced environment
• Knowledge of medical terminology, HIPAA, Medicaid, Medicare, Insurance, and FDCPA
• Experience with medical billing/claims processing
• Proficient in PC-based applications (Microsoft Outlook, Word, and Excel)
• Time management and sound decision-making skills
• Have a positive attitude and demonstrate teamwork
• Strong organizational and problem-solving skills
• Provide excellent customer service in a variety of situations, including those that escalate
• Able to use strong attention to detail and data management skills

Work Environment and Culture:

As a remote employee of arenaflex, you will have the flexibility to work from the comfort of your own home while still being part of a dynamic and supportive team. Our company culture is built on a foundation of excellence, compassion, and innovation, and we are committed to providing our employees with the tools and resources they need to succeed. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to join our team.

Compensation and Benefits:

arenaflex offers a competitive salary range of $15-$17 per hour, based on experience. In addition to a comprehensive benefits package, including medical, dental, and vision insurance, HSA and FSA options, and 401(K) plans with company match, we also offer a full comprehensive paid training program (3+ weeks), PTO and paid holidays, employer-paid life insurance and long-term disability, and internal company growth opportunities.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we will be in touch to discuss your qualifications and next steps.

About arenaflex's Commitment to Diversity and Inclusion:

arenaflex is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, military status, genetic information, sexual orientation, marital status, domestic violence victim status, or status as a protected veteran or any other federal, state, or local protected class.

Take the Next Step:

Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.