Experienced Virtual Bilingual Customer Service Advisor – Patient Experience Champion at arenaflex

Join Today: Virtual Bilingual Customer Advisor

Job Highlights:

* Start Date: Immediate openings available

• Location: Remote
• Position: Virtual Bilingual Customer Service Advisor
• Compensation: a competitive salary
• Company: arenaflex

Introduction:

At arenaflex, we are passionate about delivering exceptional patient experiences that exceed expectations. As a Virtual Bilingual Customer Service Advisor, you will play a vital role in ensuring that our patients receive the highest level of care and attention. If you are a customer service professional with a passion for helping others, we encourage you to join our team and make a meaningful difference in the lives of our patients.

Benefits:

arenaflex offers a comprehensive total rewards package that supports the health, life, career, and retirement of our colleagues. Our benefits include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay, including prescription drug and behavioral health coverage, free telemedicine services, and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance, and more.
• Free counseling services and resources for emotional, physical, and financial wellbeing.
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
• Employee Stock Purchase Plan with 10% off arenaflex stock.
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder, and pet care, home and auto repair, event planning, and more.
• Consumer discounts through Abenity and Consumer Discounts.
• Retirement readiness, rollover assistance services, and preferred banking partnerships.
• Education assistance (tuition, student loan, certification support, dependent scholarships).
• Colleague recognition program.
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence).
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits:

Note: Eligibility for benefits may vary by location.

Job Summary and Qualifications:

As a Virtual Bilingual Customer Service Advisor, you will handle account inquiries via inbound and outbound calls from patients, guarantors, or other third parties to review account information, take appropriate actions in various systems to resolve inquiries, and secure payment on outstanding account balances. This role requires the ability to learn and work in multiple account systems/applications. This role requires that you are on the phone 90% of your day, averaging 10-15 calls per hour.

Key Responsibilities:

* Communicate with customers by phone or via digital media to obtain information needed to resolve inquiries in accordance with department policies and procedures.

• Review patient account information in multiple systems, perform research as necessary, and take appropriate action to resolve patient inquiries and account balances.
• Document patient inquiry and actions taken into the appropriate systems.
• Update or add insurance information and/or patient demographic information and request rebill.
• Work with patients and guarantors to secure payment on outstanding account balances using secured payment methods.
• Escalate patient complaints to the appropriate individual/department based on the nature of the issue.
• Create a positive patient experience through actively listening, understanding, ensuring timely resolution or escalation, communicating in a friendly manner, and handling patients with a consummately professional attitude.
• Follow all arenaflex Customer Service Organization (CSO) guidelines and policies.
• Meet and maintain established departmental performance metrics for production and quality.
• Adhere to all compliance guidelines.
• Maintain working knowledge of workflow, systems, and tools used in the department.

Qualifications:

* Minimum one-year customer service experience required in a customer service, healthcare office, hospitality, retail sales, or client manager role.

• Previous call center experience or managing high call volume.
• Willing to ask for payment from customers.
• Virtual employees are required to have high-speed internet with 25 MB download and 6 Upload Speed. (WiFi is not permitted.)
• Spanish Bilingual is required.

Why Join arenaflex?

* arenaflex provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll, and physician billing.

• We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country.
• arenaflex has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers, and their communities.

HCA Healthcare:

* HCA Healthcare has been recognized as one of the World’s Most Ethical Companies by the Ethisphere Institute more than ten times.

• In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

Dr. Thomas Frist, Sr. Quote:

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."

Conclusion:

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Virtual Bilingual Customer Service Advisor opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

Equal Opportunity Employer:

arenaflex is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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