Experienced Customer Service Management Supervisor – Hybrid Remote Opportunity

Are you a results-driven leader with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join arenaflex as an Experienced Customer Service Management Supervisor, where you'll have the opportunity to shape the future of customer service and drive business growth. At arenaflex, we're committed to providing our customers with the best possible experience, and we're looking for a talented leader to help us achieve this goal. As a Customer Service Management Supervisor, you'll be responsible for overseeing a team of customer service professionals, developing and implementing strategies to improve customer satisfaction, and driving business results. This is a hybrid remote opportunity, allowing you to balance your time between our remote office and home.

About arenaflex

arenaflex is a leading provider of innovative solutions and services that help our customers achieve their goals. We're a dynamic, forward-thinking organization that values diversity, inclusion, and collaboration. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a workplace that's inclusive, supportive, and empowering.

What You'll Do

As a Customer Service Management Supervisor, you'll be responsible for:

• Collaboratively overseeing daily operations for an inbound and outbound patient access support team of 70+ team members
• Maintaining development/training goals for team members in a 100% remote setting
• Creating and maintaining Standard Operating Procedures and work instructions specific to the program
• Conducting weekly, monthly, and quarterly reviews of program metrics and reporting out results to senior leadership
• Testing/solutioning/approving program changes, including those related to Information Technology, platform upgrades, and modifications to program business rules
• Handling creation, editing, and approval of employee timecards in accordance with time-keeper manager responsibilities
• Conducting development-based biweekly/monthly/quarterly 1x1s with team members and providing effective coaching and feedback on both performance improvement and goal setting
• Collaborating with internal business partners to provide effective responses and resolutions to complex program-related issues
• Effectively managing time and independently prioritizing work responsibilities to meet key deadlines as assigned by manager
• Maintaining daily contact with client/3rd party partners by leveraging excellent verbal and written communication skills

What You'll Need

To be successful in this role, you'll need:

• A Bachelor's degree or equivalent work experience
• 3-5 years of experience in a related field
• Previous management experience
• Strong communication and presentation skills
• A commitment to the continued development of oneself and team members

Training and Work Schedules

Your new hire training will take place 8:00am-5:00pm CST, with mandatory attendance required. This position is full-time (40 hours/week), and employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am-7:00pm CST.

Remote Details

As a remote employee, you'll need to provide a dedicated, quiet, private, distraction-free environment with access to high-speed internet. We'll provide you with the computer, technology, and equipment needed to successfully perform your job. You'll be responsible for providing high-speed internet with the following requirements:

• Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location
• Dial-up, satellite, WIFI, Cellular connections are NOT acceptable
• Download speed of 15Mbps (megabyte per second)
• Upload speed of 5Mbps (megabyte per second)
• Ping Rate Maximum of 30ms (milliseconds)
• Hardwired to the router
• Surge protector with Network Line Protection for arenaflex issued equipment

Compensation and Benefits

We offer a competitive salary range of $65,500 - $93,550, with opportunities for bonus eligibility. arenaflex provides a wide variety of benefits and programs to support health and well-being, including:

• Medical, dental, and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Why Join arenaflex?

At arenaflex, we're committed to creating a workplace that's inclusive, supportive, and empowering. We believe in the power of diversity and inclusion, and we're dedicated to creating a workplace where everyone can thrive.

We offer

• A dynamic, fast-paced environment where no two days are the same
• Opportunities for career growth and development
• A collaborative, supportive team environment
• A comprehensive benefits package
• A commitment to diversity, equity, and inclusion

How to Apply

If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application and look forward to hearing from you. Apply To This Job

Equal Opportunity Employer

arenaflex is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status, or any other status protected by federal, state, or local law. Apply for this job