Experienced Customer Service & E-Commerce Supervisor – Web & Cloud Application Development

At arenaflex, we're on a mission to revolutionize the way we shop and interact with our customers. As a Customer Service & E-Commerce Supervisor, you'll play a vital role in driving our success by leading our Customer Service & E-Commerce programs. If you're passionate about delivering exceptional customer experiences and have a knack for managing dynamic customer flows, we want to hear from you!

Job Highlights:

*

Company:

arenaflex

Location:

Remote

Start Date:

Immediate openings available

Compensation:

A competitive salary

Position:

Customer Service & E-Commerce Supervisor

Job Description:

At arenaflex, we're committed to nourishing people and the planet. As a Customer Service & E-Commerce Supervisor, you'll be responsible for leading our Customer Service & E-Commerce programs, ensuring that our customers receive an outstanding experience. You'll focus on driving safety, quality of outbound online orders, excellent pickup experience, team productivity, and program execution.

Key Responsibilities:

* Deliver outstanding customer experience and hold all Team Members accountable for delivering exceptional customer service

• Establish clear expectations for balancing in-store customer service and completing online orders
• Monitor in-store and online customer flow, assign customer service-related and online order completion tasks, and balance the needs of all customers
• Seek awareness of relevant competitors and industry trends
• Ensure an effective and efficient response to customer questions, requests, and/or concerns
• Support collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners
• Foster and encourage a positive environment of outstanding teamwork, mutual respect, and exceptional morale
• Maintain Team Member safety and security standards
• Ensure compliance with relevant regulatory rules and standards
• Develop, coach, mentor, and motivate Team Members in a manner that sustains a high-performing Team and minimizes turnover
• Maintain cleanliness of workspaces, including staging areas and coolers
• Maintain security of equipment, such as MSRs, phones, and currency counters
• Proactively identify process improvement opportunities
• Consistently communicate and model arenaflex core values, leadership principles, and support goals

Essential Qualifications:

* 12+ months of retail experience

• Ability to perform task management, balancing dynamic customer flows
• Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance)
• Excellent interpersonal, motivational, team building, and customer relationship skills
• Capable of teaching others in a positive and constructive manner
• Proficient with email, Microsoft Office, and operations-related applications

Preferred Qualifications:

* Experience in a supervisory or leadership role

• Knowledge of customer service and e-commerce principles
• Familiarity with arenaflex's core values and leadership principles

Physical Requirements/Working Conditions:

* Must be able to lift 50 lbs

• In an 8-hour workday:

+ Standing/walking: 6-8 hours + Hand use: Single grasping, fine manipulation, pushing, and pulling + Work requires the following motions: bending, twisting, squatting, and reaching + Exposure to FDA-approved cleaning chemicals + Exposure to temperatures 32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), 90 degrees Fahrenheit + Ability to work in a wet and cold environment + Ability to work a flexible schedule, including nights, weekends, and holidays as needed + Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery

Work Environment and Company Culture:

At arenaflex, we're committed to creating a positive and inclusive work environment that fosters growth, learning, and collaboration. Our company culture is built on our core values of:

• Quality: We strive for excellence in everything we do
• Teamwork: We work together to achieve our goals
• Integrity: We act with honesty and transparency
• Respect: We treat each other with kindness and dignity
• Innovation: We're always looking for new and better ways to do things

Compensation, Perks, and Benefits:

* Competitive salary

• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional growth and development

Career Growth Opportunities and Learning Benefits:

At arenaflex, we're committed to helping our Team Members grow and develop their careers. We offer a range of training and development programs, including:

• On-the-job training and mentorship
• Leadership development programs
• Online courses and certification programs
• Opportunities for advancement and promotion

How to Apply:

If you're passionate about delivering exceptional customer experiences and have a knack for managing dynamic customer flows, we want to hear from you! Apply now and let's discuss how you can become a vital part of our success story. Apply To This Job

Take the Next Step:

Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story. Apply for this job