Experienced Seasonal Customer Care Representative – Equine Industry Expertise

Are you a horse enthusiast with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy helping others? We're seeking an experienced Seasonal Customer Care Representative to join our team at arenaflex, a leading direct-to-consumer ecommerce Equine business specializing in patented subscription-based supplements known as "SmartPaks." As a Seasonal Customer Care Representative, you'll play a vital role in supporting our customers during our busy season, providing expert advice on equine health and nutrition, and promoting our innovative products. If you're a motivated and customer-focused individual with a strong equine background, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is on a mission to create a world where every horse thrives, living its best life every day. Based in Plymouth, Massachusetts, we're a team of passionate individuals dedicated to providing the highest-quality products and exceptional customer service. Our story is being written by remarkable people with innovative ideas who are the inspiration and foundation for our future success. At arenaflex, we're building a culture of inclusion that's grounded in the principles of respect, kindness, and a sense of belonging for all. We're committed to modeling our values while setting the highest standards for performance, ownership, and accountability of our deliverables. Our team members participate and collaborate fully on dynamic teams, make meaningful contributions every day, and grow, innovate, inspire, and feel supported in building a rewarding career.

The Role

As a Seasonal Customer Care Representative, you'll be responsible for:

• Providing exceptional customer service to our equine customers over the phone, partnering with them to make recommendations and provide creative solutions
• Promoting brand loyalty by providing solutions to our customers for their equestrian needs
• Increasing sales of SmartPaks, supplement subscriptions, and tack and equipment by demonstrating expertise in our current product assortment
• Cultivating relationships with our customers by providing exemplary customer service
• Driving brand-building initiatives through the execution of marketing programs and promotions
• Providing accurate account management and follow-up based on customer needs

Key Responsibilities:

* Offer exemplary and seriously playful customer service

• Practice consultative selling
• Sell SmartPaks and subscription-based programs
• Learn and utilize internal tools and systems
• Be proficient in equine and canine health and nutrition
• Hone your arenaflex voice
• Own your professional development and growth
• Be reliable following our attendance policy
• Other duties as assigned

Requirements:

* 5+ years of hands-on equine experience – this is a must! Our customers are horse people, so you need to be, too.

• Focus and passion for helping customers and their horses
• Sophisticated verbal and written communication skills
• Technologically savvy with working knowledge of Microsoft Office, including Word, Excel, and Outlook
• Aptitude to quickly learn and confidently navigate new computer systems
• Ability to offer creative and out-of-the-box solutions
• Proficient time management and organizational skills
• Confident, risk-taker with a great sense of humor
• Exhibits sales aptitude and willingness to improve upon these skills
• Comfortable working independently, as well as in a group
• Ability to stay motivated in a remote environment
• Customer service experience preferred
• Telephone and/or retail background are a plus

Remote Technology Requirements:

* Remote position requires access to high-speed Cable or Fiber Optic internet with a modem or wireless box. Connection must be hard-lined into modem or wireless box; arenaflex will provide a standard 4-foot CAT-6 line. Candidates with Satellite and DSL internet will not be considered as these connections are NOT compatible with arenaflex's internet phone system.

• Must own a mobile device that has the capability to download and access the Okta Verify application (free app).
• Applicant or a member of their household must be personally responsible for the bill received from their internet service provider in the event any IP address modifications are needed

Compensation and Benefits:

* Competitive salary range: $13.17 - $21.92

• Sales Positions are eligible for a Variable Incentive
• 401k savings & company match
• Paid time off
• Paid holidays
• Maternity leave
• Parental leave
• Military leave
• Other leaves of absence
• Health, dental, and vision benefits
• Health savings accounts
• Flexible spending accounts
• Life & disability benefits
• Identity theft protection
• Pet insurance
• Certain positions may include eligibility for a short-term incentive plan

Why Join arenaflex?

* Be part of a dynamic and innovative team that's passionate about making a difference in the lives of horses and their owners

• Enjoy a low-stress role with great rewards
• Develop your skills and expertise in a supportive and collaborative environment
• Take advantage of our comprehensive benefits package and competitive compensation
• Be part of a company that values diversity, equity, and inclusion

How to Apply:

If you're a motivated and customer-focused individual with a strong equine background, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply To This Job We can't wait to hear from you and learn more about your passion for delivering exceptional customer experiences in the equine industry! Apply for this job