Senior SAP FICA & Payments Functional Consultant
Position Overview This strategic role is essential to the success of the enterprise utility's customer modernization initiative and requires deep expertise in SAP FICA, integrations with SAP FICO, and utility financial operations around customer payments, customer assistance programs and collections. The consultant will provide leadership in functional design, collection process configurations, SAP configuration with BRF Framework, implementation, testing, integration with Payment processing vendor, and optimization of SAP financial and payment solutions to support utility customer billing, receivables, payment processing, treasury operations, compliance, and enterprise financial integration. Job Title: Senior SAP FICA & Payments Functional Consultant Location: Columbus, Ohio Duration: 2.5+ Year Program
Key Responsibilities
- Provide senior-level Payments, and Dunning SAP FICA, SAP A/R functional expertise to support utility transformation objectives including Payment and Collection process, and assistance programs.
- Gather, analyze, and translate business requirements into:
- Functional designs
- Business blueprints
- Configuration documentation
- Process maps
- Functional specifications
- Test scripts
- Lead design and configuration across:
- Customer payments
- Payment lots
- Payment processing
- Cash application
- Lockbox
- ACH/EFT
- Credit card integrations
- Refund processing
- Write-offs
- Security deposits
- Dunning
- Collections
- Treasury integration
- Financial reconciliation
- Support integration between:
- SAP IS-U Billing
- SAP DMSO
- SAP FI/CO
- SAP C4
- Notifications systems
- External banking/payment systems
- Oversee:
- Collections Process
- Payment processing
- Payment exception handling
- Revenue recognition
- Regulatory compliance
- Audit readiness
- Participate in:
- Reviewing business process and system configurations
- Functional Unit Testing
- System Integration Testing (SIT)
- User Acceptance Testing (UAT)
- Defect resolution
- Deployment
- Hypercare
- Lead financial process optimization and operational efficiency improvements
- Manage workstreams, project plans, and deliverables
- Coordinate onshore and offshore teams
- Verify quality and completeness of project deliverables
- Collaborate with:
- Finance leadership
- Treasury teams
- Billing teams
- Customer service stakeholders
- Compliance teams
- Support enterprise data migration, reconciliation, and cutover planning
- Provide strategic recommendations on utility financial operations modernization
Required Qualifications
Mandatory:
- Previous Public Utility industry experience (required)
- 7+ years of hands-on SAP FICA implementation experience, Utilities Experience
- Deep expertise in:
- SAP FICA
- SAP FI/CO
- Payment processing
- Utility receivables
- Collections
- Treasury/payment integration
- Strong design and configuration experience in:
- Payment lots
- Cash processing
- Customer receivables
- Dunning
- Security deposits
- Payment plans
- Refunds
- Financial reconciliation
- Full lifecycle SAP implementation experience
- Strong integration experience with:
- Billing
- Customer Service
- CRM
- Banking/payment systems
- Experience supporting:
- Regulatory utility finance requirements
- Audit controls
- Compliance frameworks
- Strong documentation, communication, and stakeholder management skills
- Proven ability to work directly with finance and executive business stakeholders
- Experience in enterprise-scale transformation programs
Preferred Qualifications
- SAP S/4HANA Finance transformation experience
- SAP FICA Expertise
- Experience with:
- Digital payment modernization
- Lockbox integrations
- Payment gateway integrations
- Utility rate and billing structures
- Revenue forecasting
- Dunning and Collection procedures
- Financial analytics
- Prior regulated electric and/or gas utility transformation experience
- Agile or hybrid project methodology experience
- Leadership experience managing large-scale SAP finance programs
- Exposure to SAP Analytics Cloud or enterprise reporting platforms
Ideal Candidate Profile The ideal candidate will be:
- A highly experienced SAP FICA, Dunning, & Payments functional leader
- Strong in utility financial architecture and modernization
- Comfortable leading enterprise-scale financial transformation initiatives
- Skilled in complex payment ecosystems and regulatory compliance
- Experienced in public utility billing and finance operations
- Strong in stakeholder communication and executive collaboration
- Detail-oriented, strategic, and delivery-focused
- Capable of managing cross-functional global teams
- Flexible with travel requirements
- Dedicated to optimizing financial performance and operational excellence
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