Experienced Full Stack Data Analyst – Customer Service Insights and Reporting

At arenaflex, we're on a mission to revolutionize the way we understand and interact with our customers. As a dedicated and detail-oriented Data Analyst, you'll play a vital role in driving business decisions with data-driven insights. If you're passionate about data analysis, customer service, and collaboration, we want to hear from you!

About arenaflex

arenaflex is a leading innovator in the entertainment industry, committed to delivering exceptional customer experiences. Our team is passionate about using data to drive business growth, improve customer satisfaction, and stay ahead of the competition. As a Data Analyst, you'll join a dynamic team of professionals who share your enthusiasm for data analysis and customer-centricity.

Job Summary

We're seeking an experienced Data Analyst to join our Customer Service team. As a key member of our team, you'll be responsible for creating and maintaining customer support reports, analyzing large datasets, and providing insights to drive business decisions. You'll work closely with our internal teams and external partners to ensure accurate and effective use of labor force management and operational data across the customer service capability.

Key Responsibilities

* Create and maintain worldwide customer support dashboards and reports for both internal partners and external partners within various Business Intelligence (BI) tools like Tableau

• Collaborate with the arenaflex Data Insights team to migrate scheduled Tableau dashboards into arenaflex's custom data visualization tools
• Extract, manipulate, and analyze large datasets from various sources to identify trends, patterns, and anomalies in customer support data
• Provide level one support to external partners and internal customers on data-related queries
• Work with Data Engineering teams to ensure timely resolution of data integrity issues
• Teach and train customers on how to effectively use and interpret reports and data
• Develop and maintain cutting-edge documentation, including data dictionaries, report definitions, and best practices
• Collaborate closely with cross-functional teams to understand reporting requirements, business processes, and Key Performance Indicators (KPIs)
• Prepare and present occasional executive-level reports on status, insights, and trends to inform and guide critical business decisions
• Design and implement comprehensive and predictable techniques, tools, and processes related to dashboard maintenance and reporting support

Essential Qualifications

* Bachelor's degree in Mathematics, Statistics, Business, Data Science, or other relevant quantitative field or equivalent work experience

• 4+ years of experience in data analysis, reporting, and business acumen, preferably in a customer service or related functional setting
• Proficiency in data manipulation and analysis using data visualization tools like Tableau, Power BI, or similar
• Proven experience in designing and creating complex reports, dashboards, and insights that provide meaningful insights to drive operational improvements
• Experience working with large datasets and performing data cleaning, transformation, and validation to ensure data accuracy and integrity
• Project/program management, process improvement, influencing, presenting, and consulting skills
• Excellent communication, collaboration, and interpersonal skills – the ability to convey complex ideas in simple terms, engaging diverse audiences to drive results

Preferred Qualifications

* Master's degree in a relevant field or equivalent work experience

• Experience working with cloud-based data platforms and big data technologies
• Certification in data analysis, business intelligence, or related field
• Familiarity with data governance, data quality, and data security best practices
• Experience with data storytelling, visualization, and communication

What We Offer

* Competitive salary and benefits package

• Opportunity to work with a leading innovator in the entertainment industry
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Flexible work arrangements, including remote work options
• Access to cutting-edge technology and tools
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and detail-oriented Data Analyst with a passion for customer service and data analysis, we encourage you to apply today! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply To This Job Apply for this job