Experienced Customer Support Agent – Global Artist Support Team
Experienced Customer Support Agent – Global Artist Support Team
We're seeking highly motivated and dedicated Customer Support Agents to join our Artist Support team at arenaflex, a leading provider of rehearsal and recording facilities for artists. As part of this team, you'll play a crucial role in delivering world-class service to arenaflex artists globally. If you're intrigued by the intersection of music and technology, possess a strong understanding of exceptional customer service principles, and demonstrate self-starting capabilities, we want to hear from you.
About arenaflex
arenaflex is a global company with a mission centered around empowering artists and creators to succeed, with music and technology at the forefront. With exciting plans for global expansion, we're looking for talented individuals to join our team and help us achieve our goals. Our company culture is built on the values of equal opportunity, inclusivity, and diversity, and we're committed to breaking down barriers for people of all backgrounds.
Responsibilities
- Assisting customers both inside and outside our studios via live chat, phone, and email
- Managing bookings and account queries
- Troubleshooting equipment issues
- Completing administrative tasks
- Communicating equipment and estates issues to our Ops team
- Providing exceptional customer service and support to arenaflex artists globally
We're Looking for
- Experience in customer service, preferably within a high-volume call centre environment
- Strong understanding of exceptional customer service principles with a customer-first mentality
- Ideally, prior experience working with audio equipment
What's In It For You
This role offers a significant opportunity for individuals seeking a new challenge within a scaling-up, ambitious global company. You'll have the chance to work with a talented team, develop your skills, and contribute to the success of arenaflex.
Additional Benefits
- Competitive salary
- Free Studio Hours
- 33 days annual leave, increasing to 35 days with length of service (inclusive of bank holidays)
- 2 Duvet days - to press the pause button and reset mentally, no questions asked
- 4 weeks of fully paid sick leave
- 26 weeks of fully paid maternity, adoption and surrogacy leave with a staggered return to work
- 8 weeks of fully paid paternity leave with a staggered return to work
- 8 days fully paid leave for each fertility treatment cycle (IVF)
- 4 weeks of fully paid Pregnancy Loss leave
- 24/7 Virtual GP & EAP
- Dental cover
- Life insurance, online will writing service & income protection
- The YuLife App & Stella subscription
- Cycle to work scheme
- Nursery benefit scheme
Career Growth Opportunities
As a Customer Support Agent at arenaflex, you'll have the opportunity to develop your skills and advance your career. We offer a range of training and development programs to help you grow and succeed in your role.
Work Environment and Company Culture
Our team is built on the values of equal opportunity, inclusivity, and diversity. We celebrate diversity and treat all individuals fairly, regardless of age, disability, gender identity or expression, pregnancy and maternity, marital status, race, religion, or sexual orientation. Our company culture is built on the principles of collaboration, innovation, and customer satisfaction.
How to Apply
If you're a motivated and dedicated individual with a passion for customer service, we want to hear from you. Apply today to join our Artist Support team at arenaflex.
Equal Opportunities
arenaflex is an equal opportunities employer and welcomes applications from all qualified candidates. We're committed to breaking down barriers for people of all backgrounds and creating a diverse and inclusive workplace.
Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you.
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