Experienced Customer Service Specialist – Consumer Banking

Join arenaflex, a leading financial services company, in a dynamic and rewarding role that offers unlimited opportunities for growth and development. As a Customer Service Specialist, you will be the voice of arenaflex, working as a problem solver for our clients and delivering exceptional customer experiences. If you're passionate about helping others and thrive in a fast-paced environment, this is the perfect opportunity for you.

About arenaflex

arenaflex is a forward-thinking financial services company that is committed to building a diverse, equitable, and inclusive culture. We believe in empowering our employees to make a meaningful impact on our clients' lives and providing them with the tools and resources they need to succeed. Our company culture is built on the principles of empathy, collaboration, and innovation, and we're looking for talented individuals who share these values.

Key Responsibilities

As a Customer Service Specialist, you will be responsible for:

• Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially.
• Receiving inbound calls from consumer clients in fast-paced environments (in some cases, taking back-to-back calls)
• Answering client questions, problem-solving, educating, de-escalating dissatisfied clients, and making suggestions that help deliver our Moments Matter culture.
• Providing technical support for arenaflex's online products and services (PC, mobile, and tablets).
• Collaborating with a wide range of arenaflex teammates to help solve client challenges.
• Ability to navigate multiple screens and software while speaking to clients effectively over the phone free of distractions and background noise (similar to being in the office).
• Complies with all arenaflex policies and procedures, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of arenaflex's clients and arenaflex.

What You'll Get from This Opportunity

* Competitive pay and unique benefits, including 401(k) matching (dollar-for-dollar up to 7%), generous PTO, fitness and tuition reimbursement, and so much more.

• Valuable financial services experience. You'll learn the ins and outs of how the bank works and knowledge that translates to career advancement at arenaflex.
• Paid job training and access to a library of specialized professional development and training courses.
• Shift differentials available.
• Performance-based rewards.
• Variety - every day is different.

Essential Qualifications

* 1-2 years client service experience.

• High school diploma/GED.
• Demonstrated success in problem resolution, multi-tasking, and attention to detail.
• Advanced computer skills and working knowledge of how to navigate multiple screens and software, web browsers, websites, and mobile applications while speaking to clients.
• Strong interpersonal, verbal, and written communication skills.
• Flexibility, empathy, and patience to work in a fast-paced, high-volume call center.
• Ability to read and follow call center "scripts" when handling different scenarios.
• Schedule flexibility - The hours for the position can change based on business need. In addition, there is a shift bid process for all teammates that occurs two times (performance-based schedule options) per year which could result in a schedule change.

Preferred Qualifications

* Previous experience working in a remote/work from home environment.

Mobile Requirements

* Hard-wired high-speed internet speed - Minimum of 50 MBPS download

• Dedicated home office space
• Distraction and noise-free background - we want clients to have the same professional experience that they would have speaking to a teammate working onsite

What It's Like to Work with Us

At arenaflex, we are a diverse and engaged team that supports one another and always finds a way to have fun in the office and virtually. Our leaders have our backs, and we share our knowledge for the good of the team. We work hard for our clients, and are frequently rewarded for our efforts.

COMPENSATION AND BENEFITS

This position is eligible to earn a base hourly rate in the range of $19 to $21 per hour depending on location and job-related factors such as level of experience. Please click here for a list of benefits for which this position is eligible.

Equal Opportunity Employer

arenaflex is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable, and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected category.

Qualified Individuals with Disabilities or Disabled Veterans

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].

Apply Now

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