Experienced Customer Service Representative - Specialty Benefits Verification Specialist – Remote Opportunity

At arenaflex, we're on a mission to revolutionize the customer experience by connecting the right people with innovative solutions to deliver outstanding results. We empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional. Are you a researcher who AIMS... HIGHER.REACHES FARTHER when it comes to helping customers get their needs taken care of in a timely manner? Can you ACT BOLD.BE PASSIONATE with your impressive communication skills, empathy, and organization? Can you BE ONE.HELP MANY in a way that provides a positive experience? Do you want to BE DIFFERENT.BE YOU and LEARN MORE.TAKE ACTION? JOIN OUR TEAM TODAY! We are hiring Customer Service Representatives - Specialty Benefits Verification who will support customer's specialty benefit verifications ensuring that customers are getting their crucial medications filled and shipped by the expected dates discussed. You do not need a background in healthcare or insurance, just a passion for learning and a desire to understand concerns, provide solutions, and make an impact on the lives of others.

Responsibilities:

* Utilize multiple benefits verification tools using electronic healthcare record systems to locate benefits and run/adjudicate claims.

• Make outbound calls to contact doctor's offices, insurance, and the patient (customer) to help process the specialty crucial medications to be filled and shipped to arrive on or by the expected dates discussed/needed (medications will be for rare and complex conditions such as cancer, fertility, etc.)
• Complete 80% of cases through back-office work and 20% inbound/outbound calls, back-office work may decrease and inbound/outbound calls may increase to meet the needs of the business
• Effectively handle incoming and outgoing calls to patients, clients, and other customers while proactively gaining patient and order information
• Empathize and converse with patients by building a rapport and discussing therapy changes on targeted medications.
• Navigate through multiple computer applications with speed & accuracy.
• Utilize and understand HIPPAA compliance, as well as ensuring that patients remain adherent to and compliant to their specific therapies.
• Adapt to learn new call types when business needs change & flex support in those areas.

Work at Home Requirements:

* High-speed internet with at least 25 mbps download speed (No Satellite, Wi-Fi, or Cellular/Wireless carrier hotspot or internet services)

• Must have a hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for. (arenaflex will ship you company equipment such as the PC, mouse, keyboard, etc. to use on your network)
• Dedicated, quiet, & secured workspace with no distractions
• A USB Wired headset with noise canceling microphone.

Additional Requirements:

* 18+ Years Old & High School Diploma/GED

• Knowledge with healthcare insurance, requirements for dispensing prescriptions, educating customers, and conducting routine assessment are a plus.
• Professional positive attitude & courteous telephone etiquette
• Customer focused personality & desire to help people
• Full-time schedule availability to meet business needs (may include weekends)
• Willing to submit a drug test and background check

Benefits & Perks:

* Competitive hourly rate of $15

• Benefits Eligible After 60 Days
• Access Up To 50% Of Your Pay Immediately After Your Shift
• Health Insurance (Medical, Dental, Vision) & Other Benefits
• Pet Insurance
• Paid, Virtual Training
• Remote Work Environment
• Opportunity for Professional Development

Career Growth Opportunities:

At arenaflex, we believe in investing in our employees' growth and development. With a strong focus on employee satisfaction and career advancement, we offer a range of opportunities for professional development and career growth. Our employees have the chance to take on new challenges, develop new skills, and advance their careers within the company.

Work Environment & Company Culture:

Our remote work environment allows you to work from the comfort of your own home, while still being part of a dynamic and collaborative team. We prioritize work-life balance, flexibility, and employee well-being, and we're committed to creating a positive and inclusive work environment that supports the growth and success of our employees.

Equal Opportunity Employer:

arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

How to Apply:

If you're a motivated and customer-focused individual who is passionate about making a difference in people's lives, we encourage you to apply for this exciting opportunity. Please submit your application today and take the first step towards joining our dynamic team at arenaflex. Apply To This Job Apply for this job