Experienced Customer Service Representative - Reno/Tahoe Airport Branch

At arenaflex, we're not just a company - we're a community of passionate individuals who strive to deliver exceptional customer experiences. As a Customer Service Representative at our Reno/Tahoe Airport branch, you'll be at the forefront of our mission to provide unparalleled service to our customers. If you're a people person with a passion for delivering outstanding results, we want to hear from you!

About arenaflex

arenaflex is a leading provider of mobility solutions, operating the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands. With a commitment to excellence and a passion for innovation, we've been named one of the top places to work. Our goal is to be the world's best and most trusted mobility company, and we're looking for talented individuals like you to join our team.

Job Summary

As a Customer Service Representative at our Reno/Tahoe Airport branch, you'll be responsible for providing exceptional customer service to both internal and external customers. You'll work closely with our team to ensure seamless branch operations, provide administrative support, and act as a rental back-up in a fast-paced airport environment. If you're a customer-focused individual with excellent communication skills and a passion for delivering outstanding results, we encourage you to apply.

Responsibilities

* Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins, and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customers in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features, and other services
• May sell optional protection products, upgrades, fuel options, and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as:

+ Research and billing support tasks + Accounts receivables + Transfer and key logs + Run miscellaneous reports + Supply maintenance + Process customer billing

• Take incoming calls - reservations, rate quotes, general questions, and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops, and other vendors
• Manage outgoing calls for callback management, A/Rs, and miscellaneous calls as assigned
• Perform miscellaneous and backup duties job-related duties as assigned

Qualifications

* High School Diploma or G.E.D. required

• Must have a minimum of 1 year of customer service and sales experience in retail, guest service, or hospitality
• Must have a current and valid driver's license
• No more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol-related convictions on driving record within the past 5 years (i.e. DUI, DWI)
• Must be at least 18 years of age
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

What We Offer

* Competitive salary

• Paid time off
• Employee discount
• Retirement savings plan including 401(k) with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development opportunities
• A dynamic and supportive work environment

Career Growth Opportunities

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have the opportunity to:

• Develop your customer service and sales skills
• Learn about our products and services
• Work with a talented team of professionals
• Take on new challenges and responsibilities
• Pursue career advancement opportunities within our company

Work Environment and Company Culture

Our Reno/Tahoe Airport branch is a fast-paced and dynamic environment where you'll have the opportunity to work with a diverse group of customers and colleagues. We're proud to be an Equal Opportunity Employer and value diversity, equity, and inclusion in all aspects of our business. Our company culture is built on a foundation of respect, empathy, and open communication, and we're committed to creating a work environment that's inclusive and supportive of all employees.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering outstanding results, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex. Apply To This Job

Equal Opportunity Employer/Disability/Veterans

arenaflex is an Equal Opportunity Employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and supportive of all employees, and we're proud to be a Disability and Veterans-friendly employer. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address ([email protected]) to contact us about your interest in employment. Apply for this job