Experienced Customer Service Representative – Medical Supply Industry (Remote)
About arenaflex
arenaflex is a leading provider of innovative medical supplies and services, dedicated to delivering high-quality products and exceptional customer care. With a rich history of over two decades, arenaflex has established itself as a trusted partner in the urology and ostomy communities. Our commitment to customer satisfaction, discreet delivery, and insurance support has earned us a reputation for excellence in the medical supply industry.
Job Description
We are seeking an experienced Customer Service Representative to join our remote team. As a key member of our customer-facing team, you will provide timely and accurate information to customers regarding their order status and product information requests. Your expertise in medical supply products and programs will enable you to effectively resolve customer inquiries and concerns, ensuring a positive experience for our valued customers.
Responsibilities
* Provide timely and accurate information to customers regarding their order status and/or product information requests according to established department and intra-departmental policies and procedures.
- Process customer returns according to established department policies and procedures.
- Work closely with the Medical Billing department to resolve disputed Billing charges.
- Provide timely feedback to Customer Service Management regarding service failures or customer concerns.
- Partner with Sales Representatives to meet or exceed customer service expectations.
Requirements
* 1+ years of medical industry or call center/customer service experience.
- Ability to read, analyze, and interpret medical supply publications, technical procedures, and/or training tools.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
- Ability to solve practical problems and deal with a variety of variables.
- Knowledge of Microsoft Office Applications.
- Ability to work some evening shifts, weekends, or overtime as needed.
Education and Experience
* High School Diploma or general education degree (GED).
Benefits
* Comprehensive benefits package, including: + Up to 12 company-paid holidays. + Medical, dental, and vision insurance. + 401(k) plan. + Tuition reimbursement. + Access to the arenaflex Healthy Lives Program, Employee Assistance Programs, and additional support resources.
Why Join arenaflex?
A career at arenaflex means being part of a team that values your opinions and contributions and encourages you to bring your authentic self to work. We are a place where we help each other be great, do what's right, hold each other accountable, and learn and improve every day. We welcome people with the imagination and drive to help us reinvent the future of health.
Equal Opportunity Employer
arenaflex is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
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