Experienced Customer Service Representative - Remote Job Opportunity at arenaflex

As a leading provider of innovative solutions in the healthcare industry, arenaflex is committed to delivering exceptional customer experiences that exceed our patients' expectations. We are seeking a highly skilled and compassionate Customer Service Representative to join our team in a remote role. If you are passionate about providing top-notch support and care to our patients, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a dynamic and patient-centric organization that shares a single, clear purpose: Bringing our heart to every moment of your health. Our purpose guides our commitment to deliver enhanced human-centric healthcare for a rapidly changing world. Anchored in our brand – with heart at its center – our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors

Our Heart At Work Behaviors support this purpose. We want everyone who works at arenaflex to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make healthcare more personal, convenient, and affordable. We strive to promote and sustain a culture of diversity, inclusion, and belonging every day.

Position Summary

As a Customer Service Representative at arenaflex, you will play a vital role in providing telephone support to patients receiving life-sustaining specialty drug therapy. You will be responsible for the overall coordination and processing of new patient medication orders and reorders, which includes verifying and revivifying benefits. You will also help our patients with translating and entering in new or refill prescriptions into the pharmacy information system, communicating and collecting copay amounts, obtaining authorizations, and working with insurance companies, healthcare providers, and/or internal teams to screen, identify, resolve, and defer orders that have accounts receivable or clinical issues.

Key Responsibilities:

* Provide exceptional customer service to patients over the phone, addressing their concerns and resolving issues in a timely and professional manner.

• Coordinate and process new patient medication orders and reorders, including verifying and revivifying benefits.
• Translate and enter new or refill prescriptions into the pharmacy information system.
• Communicate and collect copay amounts from patients.
• Obtain authorizations from insurance companies and healthcare providers.
• Work with internal teams to screen, identify, resolve, and defer orders with accounts receivable or clinical issues.
• Maintain accurate and up-to-date patient records.

Schedule:

* Monday through Friday, 11 AM - 7:30 PM EST

Required Qualifications:

* One year of experience in a customer service role handling and resolving a high volume of complex customer needs over the phone.

• One year of work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications.
• One year of computer keyboarding experience, skills, and aptitude.

Preferred Qualifications:

* Six months of experience resolving a high volume of complex customer needs over the phone.

• Healthcare work experience and familiarity with benefits, insurance, prescriptions, and medical terminology.

Education:

* Verifiable high school diploma or equivalent.

What We Offer:

* Competitive salary

• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement savings plan and Employee Stock Purchase Plan
• Fully-paid term life insurance plan and short-term and long-term disability benefits
• Well-being programs, education assistance, and free development courses
• CVS store discount and discount programs with participating partners
• Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year

Why Join arenaflex?

* Be part of a dynamic and patient-centric organization that shares your values and commitment to delivering exceptional customer experiences.

• Enjoy a low-stress role with great rewards and opportunities for growth and development.
• Work in a remote environment that offers flexibility and work-life balance.
• Be empowered by the role you play in transforming our culture and accelerating our ability to innovate and deliver solutions to make healthcare more personal, convenient, and affordable.

How to Apply:

If you think this role describes you, we would love to hear from you. Apply now to join our team! Apply To This Job Apply for this job