Experienced Customer Service Representative - Employee Assistance Program at arenaflex

Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you have a strong desire to work in a dynamic and supportive environment where you can grow and develop your skills? If so, we invite you to join arenaflex as an Experienced Customer Service Representative - Employee Assistance Program. At arenaflex, we're committed to providing our customers with the highest level of service and support. As a Customer Service Representative, you'll play a critical role in delivering this promise by providing timely and professional assistance to our members. You'll be the first point of contact for our customers, and your ability to listen actively, empathize, and resolve issues efficiently will make all the difference in their experience.

About arenaflex

arenaflex is a leading provider of innovative solutions and services that empower individuals and organizations to thrive in today's fast-paced world. Our mission is to deliver exceptional customer experiences that exceed expectations and foster long-term relationships. We're passionate about creating a culture of care, compassion, and inclusivity, where every individual feels valued and supported.

Position Overview

As an Experienced Customer Service Representative - Employee Assistance Program, you'll be responsible for supporting the provision and use of our Employee Assistance Program (EAP). This role requires a strong and diverse skillset, including excellent communication and interpersonal skills, the ability to work in a fast-paced environment, and a passion for delivering exceptional customer service.

Key Responsibilities

* Determine the purpose of each call by actively listening and interacting with callers, triage calls in a professional and timely manner

• Take inbound calls and chats from members, connect them with additional and appropriate benefits/external resources
• Support members with troubleshooting and deescalating where needed, embodying arenaflex Core values in each interaction
• Assess client needs, research, and articulate communicate information regarding pertinent EAP services and resources
• Recognize crisis situations and evaluate for needed action to minimize risk
• Perform appropriate research in internal databases and online to identify potential providers and resources
• Enter member information into the appropriate EAP system to initiate the case and document comments and information thoroughly and professionally
• Receive calls transferred from counselors and provide immediate member assistance
• Schedule appointments for members with counselors
• Assist team members with necessary activities to effectively respond to member inquiries about and requests for services and resources related to various life skills such as finding childcare, finding eldercare, etc.
• Utilize relevant databases to research and identify validated, appropriate member resources
• Provide miscellaneous support functions, including administrative support, follow-up calls, and other duties as assigned
• Compliance with Policies and Regulatory Standards
• Protect the confidentiality of member information and adhere to enterprise policies, and EAP policies and procedures
• Maintain accurate and complete internal documentation of required information that meets risk management and regulatory requirements

Required Qualifications

* 1+ years' experience in a call center environment

• Experienced in a social, psychological, or human service field providing client support
• Technical Requirement for personal residential internet service:

+ Select an internet service that is either broadband or fiber (e.g., Verizon Fios, Comcast) + Select a minimum of 25mbps/3mbps + Consider the internet usage of others in the household during your scheduled working hours

Preferred Qualifications

* Mental health or Human services background preferred

• 1-3 years of healthcare experience preferred

Education

* High School Diploma

Pay Range

The typical pay range for this role is: $17.00 - $28.46 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors.

Benefits and Perks

As an arenaflex employee, you'll enjoy a comprehensive benefits package, including:

• Medical, dental, and vision benefits
• 401(k) retirement savings plan
• Employee Stock Purchase Plan
• Fully-paid term life insurance plan
• Short-term and long-term disability benefits
• Well-being programs
• Education assistance
• Free development courses
• CVS store discount
• Discount programs with participating partners
• Paid Time Off (PTO) or vacation pay
• Paid holidays throughout the calendar year

Work Environment and Culture

arenaflex is committed to creating a culture of care, compassion, and inclusivity. Our work environment is dynamic, supportive, and collaborative, with a focus on delivering exceptional customer experiences. As an employee, you'll have the opportunity to grow and develop your skills, work with a talented team, and make a positive impact on people's lives.

How to Apply

If you're passionate about delivering exceptional customer service and making a difference in people's lives, we invite you to apply for this exciting opportunity. Click the link below to submit your application, and we'll be in touch soon. Apply To This Job

Simple Application Process

Ready to join us? The first step is easy. Click apply now and we'll be in touch soon! Apply for this job