Experienced Customer Service Advocate - National Remote

Join arenaflex, a leading organization in the healthcare industry, as we strive to simplify the healthcare experience, create healthier communities, and remove barriers to quality care. As a Customer Service Advocate, you will play a vital role in building trust with members enrolled in arenaflex benefit plans across their healthcare lifecycle. This is an exciting opportunity to make a significant impact and start doing your life's best work.

About arenaflex

arenaflex is a dynamic organization that is committed to helping people live healthier lives and making the healthcare system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background or circumstances. Our mission is to provide high-quality, patient-centered care that addresses health disparities and improves health outcomes.

Job Summary

As a Customer Service Advocate, you will be the single point of contact for members enrolled in arenaflex benefit plans. You will be responsible for answering inbound calls, resolving complex benefit and claim issues, and promoting healthcare literacy. This is an inbound/outbound phone role that also handles inbound chats and secure messaging. You will work closely with members to understand their healthcare needs and connect them to appropriate resources.

Primary Responsibilities

* Listen actively and ask appropriate questions to identify specific questions or issues, and document inquiries from members of arenaflex's programs regarding medical, vision, dental, pharmacy plan details, plan/program eligibility, and medical claims.

• Use multiple databases, tools, and partnerships to refer and enroll members to appropriate internal specialists and programs based on their needs.
• Interpret and translate clinical/medical terminology and coding to assist members with managing costs using simple language.
• Adapt to communicated changes in process, policy, and guidelines quickly at site and enterprise level.
• Educate members about the fundamentals of healthcare benefits and plans.
• Assist members to maximize use of community services, support programs, and resources available.
• Meet performance goals established for the position in efficiency, call quality, customer satisfaction, first call resolution, schedule adherence, and attendance.

Required Qualifications

* 1+ year of experience in a customer service environment.

• Must be 18 years of age or older.
• Ability to work Monday - Friday during our normal business hours of 8:30am - 5:00pm and 12:30pm - 9:00pm CST. It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications

* 2+ years of experience in a customer service environment.

• Part of UHC Benefit Operations and Experience.
• Experience in a healthcare insurance environment.

Telecommuting Requirements

* Ability to keep all company-sensitive documents secure (if applicable).

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Soft Skills

* Active Listening

• Negotiation
• Empathy/Sensitivity
• Patience/Resilience
• Agility/Flexibility
• Conflict Resolution
• Cultural Sensitivity
• Disability & Diversity Awareness
• Effective time and resource management
• Excellent Verbal/Written Communication skills

Compensation and Benefits

* Competitive salary

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)

Work Environment and Culture

* arenaflex is a dynamic and inclusive organization that values diversity and promotes a healthy work-life balance.

• Our team is passionate about making a difference in the lives of our members and is committed to delivering exceptional customer service.
• We offer a collaborative and supportive work environment that encourages growth and development.

Career Growth Opportunities and Learning Benefits

* arenaflex offers a range of training and development programs to help you grow and advance in your career.

• We believe in investing in our employees and providing opportunities for growth and advancement.
• Our team is committed to helping you achieve your career goals and providing a supportive and inclusive work environment.

How to Apply

If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of our members, we encourage you to apply for this exciting opportunity. Please submit your application through our website. Apply To This Job

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Drug-Free Workplace

arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Apply for this job