Experienced Full Stack Contact Center Chat Representative – Hybrid Remote Work Opportunity

Are you a customer service professional looking for a new challenge that combines your passion for helping others with the flexibility of remote work? Do you have excellent communication skills, a strong problem-solving attitude, and a desire to learn and grow in a dynamic environment? If so, we invite you to join arenaflex as a Contact Center Chat Representative in a hybrid remote role. At arenaflex, we believe in empowering our employees to thrive in a culture that values flexibility, inclusivity, and community. As a Contact Center Chat Representative, you will be the face of our organization, providing exceptional service to our members through various channels, including chat, messaging, email, and phone. Your contributions will be valued, and you will have the opportunity to grow and develop your skills in a supportive and collaborative environment.

A DAY IN THE LIFE OF A REMOTE CONTACT CENTER CHAT REPRESENTATIVE

As a Contact Center Chat Representative, your day will be filled with exciting challenges and opportunities to make a positive impact on our members' lives. Here are some of the key responsibilities you will undertake:

• Efficiently and effectively answering member inquiries, solving problems, and assisting with transactions and lending inquiries through digital channels, including email, web and mobile messaging, chat, and text.
• Providing support to ensure online membership applications are completed and submitted within a timely manner.
• Effectively discussing member's needs on financial matters through multiple remote technology secured/unsecured access channels.
• Acting as a subject matter expert for all online products and services, including Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat and Text Support.
• Maintaining a strong working knowledge of arenaflex's products and services.

REMOTE CONTACT CENTER CHAT REPRESENTATIVE SKILLS AND QUALIFICATIONS

To succeed in this role, you will need to possess the following skills and qualifications:

• A High School Diploma or equivalent.
• 1 year of experience in a customer service position.
• Must meet the requirements for our Telecommuting Program (more information below!).
• Excellent oral, written, and telephone communication skills.
• Strong problem-solving and member service skills.
• Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.

TELECOMMUTING PROGRAM REQUIREMENTS

To participate in our Telecommuting Program, you will need to meet the following requirements:

• A dedicated workspace.
• Secure and strong internet connection.
• Not being a caretaker for any dependents (adult or child) for the entirety of the scheduled shift.
• An environment free from loud noises or outside distractions.

WORK SCHEDULE AND BENEFITS

As a Contact Center Chat Representative, you will work a standard Monday-Friday schedule from 8:00 AM to 5:00 PM. You will also have access to a range of benefits, including:

• Medical, Dental, and Vision Insurance with generous employer premium contributions.
• Health Savings Account with employer contributions for eligible employees.
• Employer-Paid Group Life Insurance.
• Voluntary Dependent Life Insurance.
• Retiree insurance for eligible employees.
• Paid Vacation & Sick Leave.
• 15 Paid Holidays, including a Cultural Floating Holiday.
• 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%.
• Paid Time Off to volunteer with approved non-profits and charities.
• Tuition Reimbursement Program.

CAREER GROWTH OPPORTUNITIES AND LEARNING BENEFITS

At arenaflex, we are committed to helping our employees grow and develop their skills. As a Contact Center Chat Representative, you will have access to a range of learning benefits, including:

• Ongoing training and development programs.
• Opportunities for career advancement and professional growth.
• A supportive and collaborative work environment.

WORK ENVIRONMENT AND COMPANY CULTURE

At arenaflex, we value diversity, inclusivity, and community. Our culture is grounded in faith, and we strive to live the golden rule of "love thy neighbor." We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We believe that our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities.

COMPENSATION AND PERKS

As a Contact Center Chat Representative, you will receive a competitive salary and a range of benefits, including:

• A comprehensive compensation package.
• Opportunities for career advancement and professional growth.
• A supportive and collaborative work environment.
• Access to a range of learning benefits.

HOW TO APPLY

If you are a motivated and customer-focused individual looking for a new challenge, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

EQUAL OPPORTUNITY EMPLOYER

arenaflex is an Equal Opportunity Employer and a drug-free workplace. All locations are tobacco-free facilities. Apply for this job