Experienced Airline Customer Service Agent Part Time | DFW Airport Remote Position

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? Look no further! arenaflex is seeking an experienced Airline Customer Service Agent Part Time to join our team at DFW Airport. As a key member of our operations team, you will play a vital role in ensuring the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely.

About arenaflex

arenaflex is a leading provider of airport services, operating in 164 airport locations across 18 countries and 5 continents. Our team of cargo, passenger, ramp handling, and technical service experts are dedicated to delivering exceptional service to our customers every day. With a strong commitment to safety, security, and customer satisfaction, we strive to be an exceptional leader in our industry.

Job Summary

As an Airline Customer Service Agent Part Time, you will be responsible for greeting and assisting customers, ensuring proper documentation and communication, internally and externally, for import operations. This is an exciting remote opportunity with an immediate start, requiring a strong and diverse skillset in relevant areas to drive success.

Responsibilities

- Prepare documentation prior to flight arrival or flight departure, review, organize, make copies and distribute accordingly. - Travel to Airport Operational Area (AOA) to meet flight upon arrival or departure of flight to retrieve or drop off flight documents. - Notify Broker or Freight Forwarder on the Master Airway Bill (MAWB) of shipment's arrival at warehouse facility or on hold. - Provide assistance to customers arriving to retrieve their documents and freight. - Collect appropriate charges and document method of payment. - Process "Customs Out" (proof of delivery) for every transaction before the customer's departure. - Assist in completion of MAWBS for over-the-counter shipments. - Confirm all bookings are accepted - Confirm TSA mandatory screening. - Confirm Dangerous Goods (DG) have been checked within aircraft limits and Follow specific procedure for DG shipments when received, including when shipment is abandoned by consignee. - Data capture AWB information into airline system(s). - Manifest flight based on information received from the warehouse. - Print flight manifest, cargo pallet message, deadload and NOTOC and deliver to the aircraft. - Verify post flight inventory with documents on hand. - File maintenance of all pertinent documents and records. - Prepare various reports (Irregularity, Weekly Import and/or Export Statistics) - Answer incoming calls and responds to emails. - Demonstrate diligence required to maintain security under the Airport Police, TSA and United States

Minimum Requirements

- Must be at least 18 years of age. - Must possess clean driving record and valid driver's license. - Must provide proof of the legal right to work in the United States.

Preferred Skills

- Typing skills with ability to type a minimum of 35 wpm. - English proficiency (e.g., reading, writing, speaking, listening). - Mental abilities (e.g., visual observation and identification, mental rotation). - Interpersonal skills (e.g., customer service, dependability). - Work values (e.g., responsibility, honesty, integrity). - Knowledge of basic arithmetic and mathematics. - Comprehension of airway bill import procedures and government regulations. - Attention to detail and organization skills. - Ability to follow instructions from supervisor or lead agent. - Ability to work as an effective team member. - Ability to obtain U.S. Customs seal and license to drive on Airport Operational Area (AOA). - Office skills including file maintenance, basic computer knowledge, answering telephone quickly and ability to multi-task.

Physical Requirements/Working Conditions

- Must be able to lift up to 50 lbs. - Tolerate moderate to loud levels of noise within the work environment. - Stand and remain standing for periods up to 3 hours without sitting. - Demonstrate daily a fitness for obligation without impairment due to illegal drugs, sleep deprivation, medication, or alcohol. - May be required to work all of the following: irregular hours and/or shifts, including split-shifts; holidays and weekends; overtime; and extended hours.

Perks & Benefits

- Want your pay in advance? Access up to 50% of earned wages when you need it through myWisely app or the Daily pay app! - Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more! - Need quality medical care? Multiple options for both full and part-time employees! - Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More! - Looking to stay healthy and improve your life? Wellness Programs offered to all employees! - Want to invest in your future? 401k program offered with company match! - Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!

Why Join arenaflex?

At arenaflex, we are committed to employment equity and inclusion. We accept applications from all qualified individuals and strive to create a diverse and inclusive work environment. Our team is passionate about delivering exceptional service to our customers, and we are looking for like-minded individuals to join our friendly team.

We Encourage You to Apply!

Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our team, and we are excited to learn more about your skills and experience. Apply now to become a part of our dynamic team and take the first step towards a rewarding career with arenaflex. Apply To This Job Apply for this job