Experienced Part-Time Remote Customer Care Representative – Flexible Schedule and Hybrid Work Arrangement

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a pioneer in the lifelong-learning market, we're passionate about providing comprehensive and engaging university-level courses taught by the world's greatest professors. Our team is expanding, and we're seeking an experienced Part-Time Remote Customer Care Representative to join our dynamic and supportive team.

About arenaflex

arenaflex is a popular and growing media company that produces The Great Courses, a series of comprehensive and engaging video and audio courses covering a wide range of topics from traditional liberal arts subjects to practical classes. Our catalog comprises over 700 courses, with over 8,900 hours of content, delivered to customers via digital streaming, DVD, and CD sales on our e-commerce site, as well as through our digital subscription platform, The Great Courses Plus. Our courses can be found on various platforms, including Amazon Instant Video, Amazon Channels, Comcast Xfinity Video on Demand, Audible.com, Recorded Books, Kanopy, Hoopla, and more.

Schedule Details

As a Part-Time Remote Customer Care Representative, you'll have the flexibility to work from home and choose your own schedule within our designated hours. You'll be required to work between 9:00 AM and 10:00 PM, Monday to Friday, with one weekend day (9:00 AM-5:00 PM) and a mandatory Black Friday shift. Your average hours will be 16-20 per week, with the possibility of working up to 40 hours per week depending on call volume.

Job Responsibilities

As a Part-Time Remote Customer Care Representative, you'll be responsible for:

• Providing inbound phone-based customer service to our valued customers
• Managing relationships with customers, generating additional sales through up-selling and cross-selling
• Resolving complaints, general questions, processing orders, and various administrative projects needed in the operation of the Call Center
• Communicating with customers regarding all aspects of purchasing, owning, and returning our products
• Simultaneously managing multiple computer applications/technology tools and efficiently navigating Windows (MS Office) programs like Outlook and Excel
• Achieving detailed knowledge and becoming a Subject Matter Expert (SME) on our products and policies to provide expert service to our customers
• Adapting to frequent changes in policy, product offerings, and Call Center operations

Education and Experience

To be successful in this role, you'll need:

• An Associate's degree or higher
• Two (2) years of in-bound, phone-based customer service and sales experience (strongly preferred)
• Tech-savvy, with the ability to effectively use technology tools and resources required to successfully perform the duties and responsibilities of the job
• Experience working in Outlook and Excel
• Excellent verbal and written communication skills to interact with customers and accurately record information
• Proven customer service skills to provide top-notch, outstanding customer service to our customers
• Ability to work independently as well as part of a larger and highly supportive team
• Ability to sit at a computer and work on the phone for extended periods of time

Requirements for Remote Work

To ensure a successful remote work experience, you'll need:

• A secure home office environment free from background noise and distractions of any kind conducive to phone-based customer service support
• Reliable high-speed internet ISP connections that consistently provide minimum upload/download speeds of 10 megabits per second
• Schedule flexibility to work the required hours

Training

We provide an in-depth, fully paid 2.5-week training program for all selected candidates. The training schedule is from 10:00 AM to 7:00 PM, Monday to Friday.

Work Environment and Culture

At arenaflex, we value our employees and strive to create a supportive and inclusive work environment. Our team is passionate about delivering exceptional customer experiences, and we're committed to providing ongoing training and development opportunities to help you grow your career.

Compensation and Benefits

We offer a competitive salary and a range of benefits, including:

• A comprehensive benefits package, including medical, dental, and vision insurance
• A 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for career growth and professional development

How to Apply

If you're passionate about delivering exceptional customer experiences and have the skills and experience we're looking for, please submit your application today. We can't wait to hear from you! Apply To This Job

Equal Employment Opportunity

arenaflex provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Apply for this job