Experienced Full Stack Customer Service Advocate – Insurance Industry Expertise

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional member experiences. As a leading provider of innovative solutions, we're committed to empowering our customers with the tools and support they need to thrive. We're now seeking a highly skilled and compassionate Remote Member/Customer Services Advocate to join our dynamic team.

About arenaflex

arenaflex is a forward-thinking organization that's dedicated to making a positive impact on the lives of our customers. With a rich history of innovation and a passion for excellence, we're proud to be a trusted partner in the insurance industry. Our collaborative and team-driven atmosphere is built on a foundation of trust, transparency, and a commitment to putting people first.

The Role

As a Remote Member/Customer Services Advocate, you'll play a critical role in delivering exceptional member experiences that drive satisfaction, growth, and retention. You'll be the face of arenaflex, providing accurate and responsive service to our customers while building trust and creating sustainable relationships through open and interactive communication.

Key Responsibilities

* Work directly with AAA Life Members in a fast-paced inbound contact center, providing outstanding service and creating positive experiences.

• Apply problem-solving and critical thinking skills to research and communicate solutions in a variety of situations.
• Effectively handle customer concerns by utilizing available resources to provide accurate information and ensure empathetic resolution, while keeping records of all interactions and changes.
• Confidentially handle policy owner information and ensure compliance and communication standards are met.
• Collaborate with internal teams to ensure thorough and timely resolutions for all members.
• Provide exceptional service to every caller, building trust and creating sustainable relationships through open and interactive communication.

Essential Qualifications

* Minimum 2 years of experience in a customer service-related position, with a high value placed on the customer/member experience; insurance/call center experience preferred.

• Demonstrated basic mathematical aptitude (addition, subtraction, multiplication, and division).
• Technical aptitude with experience navigating and operating multiple computer applications and telephone technologies desired.
• Basic understanding and knowledge of life insurance company operations, policies, and procedures, and knowledge of various insurance products preferred.
• Completion of insurance industry or LOMA coursework preferred.
• High School Diploma required; some college-level coursework preferred.

Preferred Qualifications

* Experience working in a fast-paced contact center environment.

• Strong problem-solving and critical thinking skills.
• Excellent communication and interpersonal skills.
• Ability to work in a team environment and collaborate with internal teams.
• Basic understanding of life insurance products and services.

Skills and Competencies

* Strong customer service skills, with a focus on creating positive experiences.

• Excellent communication and interpersonal skills, with the ability to build trust and create sustainable relationships.
• Strong problem-solving and critical thinking skills, with the ability to research and communicate solutions in a variety of situations.
• Technical aptitude, with experience navigating and operating multiple computer applications and telephone technologies.
• Basic understanding of life insurance company operations, policies, and procedures, and knowledge of various insurance products.

Career Growth Opportunities and Learning Benefits

* arenaflex is committed to investing in the growth and development of our employees, with opportunities for career advancement and professional development.

• We offer a comprehensive training program, with ongoing support and coaching to ensure your success.
• You'll have the opportunity to work with a talented and diverse team, with a focus on collaboration and teamwork.
• arenaflex is committed to creating a culture of innovation and excellence, with opportunities for innovation and creativity.

Work Environment and Company Culture

* arenaflex is a remote-friendly organization, with a flexible work environment that allows you to work from home.

• We're committed to creating a culture of trust, transparency, and open communication, with a focus on putting people first.
• Our team is passionate about delivering exceptional member experiences, with a focus on innovation and excellence.
• We're committed to creating a diverse and inclusive work environment, with opportunities for growth and development.

Compensation, Perks, and Benefits

* Competitive pay, with a starting rate of $20 per hour (plus shift premiums available based on scheduled hours).

• Work from home opportunities available.
• Earn up to $2,500 in the first year in Retention Bonuses.
• Medical benefits available on the first day of employment, with family coverage available.
• Dental, vision, life, and disability coverage.
• Performance-based incentive plan.
• Retirement savings options, including a pension and 401(k) with a company match.
• Generous paid time off plan, including holiday pay, floating holiday days, and a generous vacation policy.
• Complimentary AAA Basic Membership.
• Tuition reimbursement.

Conclusion

If you're a customer service professional who is passionate about creating positive experiences, we want to hear from you! As a Remote Member/Customer Services Advocate, you'll have the opportunity to make a significant impact on the lives of our customers, while working in a dynamic and collaborative team environment. Apply now and take the first step towards a rewarding new role with arenaflex. Apply for this job