Experienced Full Stack Customer Technical Support Specialist – Remote Customer Service

At arenaflex, we're committed to providing exceptional customer experiences that exceed our customers' evolving needs. As a leading provider of innovative solutions, we're seeking a highly skilled and passionate Customer Technical Support Specialist to join our team. If you're a problem-solver with a passion for customer service and a knack for technical troubleshooting, we want to hear from you.

Company Overview

arenaflex is a dynamic and forward-thinking organization that's dedicated to helping customers achieve their goals. With a rich history dating back to 1874, we've established ourselves as a trusted leader in the industry. Our mission is clear: we help save lives for a living. We're committed to building a diverse and inclusive team that represents a variety of backgrounds, perspectives, and skills. If you're looking for a career where you can make a real impact, join our team today and put purpose behind your paycheck.

Position Summary

As a Customer Technical Support Specialist, you'll play a critical role in providing exceptional customer experiences that meet and exceed our customers' expectations. You'll be responsible for troubleshooting technical issues, providing customer education, and resolving complex problems in a fast-paced, constantly changing environment. If you're a self-starter with excellent communication skills, a passion for customer service, and a knack for technical troubleshooting, we want to hear from you.

Responsibilities

* Provide exceptional customer experiences through technical support, customer education, and issue resolution

• Troubleshoot technical issues using guided workflows and step-by-step resolutions
• Multitask across multiple systems and applications to resolve customer issues efficiently
• Regularly communicate with customers to understand their needs and provide solutions
• Present Virtual Service Call processes to customers to save time and money
• Assist customers with scheduling onsite Technician visits when required
• Emphasize excellent customer interactions and experiences through empathy, soft skills, and connection with the customer
• Work from home (WFH) position requires a private work area that is quiet and free of distractions
• Meet company standards with adequate internet bandwidth to perform the role
• Be fluid with changes and receptive to feedback towards ongoing performance improvements and technological enhancements

What's in it for you?

* You'll play an important role in saving lives for a living

• arenaflex will provide all necessary equipment and resources to allow you to be successful in your role, including paid on-the-job training
• Competitive pay, paid time off, pet insurance, and other compensation perks (401k + matching, comprehensive medical benefits, etc.)
• Tuition reimbursement for academic pursuits, adoption assistance, volunteer opportunities, childcare and eldercare resources, and much more
• Shift-differential policy that provides employees with supplemental pay on top of their hourly rate during times of higher-than-average customer call volume and when working less-desirable shifts
• Pathway to promotion, with opportunities to explore exciting opportunities across the arenaflex family that will continue to challenge and empower you

Qualifications/Requirements

* High school diploma or equivalent

• Troubleshooting skills
• Strong Organizational skills
• Excellent communication skills (both verbal and written)
• Reliable and Dependable
• Ability to empathize and connect with the customer
• Ability to multitask with ease, effectively prioritize tasks, and be a self-starter
• Demonstrated proficient problem-solving & customer de-escalation skills
• Minimum of one (1) year of customer service experience required
• Technical experience is a plus but not required

Skills

* Excellent communication skills

• Able to type at least 35 wpm
• Intermediate knowledge of computer applications
• Strong organizational skills

Pay and Benefits Disclosure

The starting hourly rate for this position is $17.00 per hour and will reach $20.00 per hour after 180 days of employment. (You will receive incremental increases of .50 every 30 days until the rate of $20.00 is reached). We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits, and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.

Anticipated application end date will be on 4/7/2024.

arenaflex is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. arenaflex strives to ensure every employee and applicant feels valued. Visit us at [arenaflex website] to learn more.

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